Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

J SUDHAKAR

Chennai

Summary

Results-driven collections agent with proven skills in payment processing, dispute resolution, and team collaboration. Committed to streamlining collection processes and enhancing client relationships to ensure timely payments. Detail-oriented collections professional with extensive experience in managing overdue accounts and resolving client disputes. Demonstrated ability to improve collection processes and ensure compliance with regulatory guidelines, contributing to increased efficiency and client satisfaction. Dynamic collections agent skilled in account monitoring and payment plan negotiation. Known for effective communication and problem-solving skills, with a track record of collaborating with teams to optimize collections processes. Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.

Overview

7
7
years of professional experience

Work History

Collections Agent

KONE ELEVATOR INDIA PVT LTD
CHENNAI
04.2022 - Current
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Followed up on unpaid invoices through phone and email to ensure timely payments.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Resolved payment issues and disputes by effectively communicating with clients.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Utilized collection software to track overdue accounts and payment status.
  • Collaborated with team members to enhance efficiency of collection processes.
  • Updated account status records and collection efforts.
  • Maintained accurate records of collection activities in database system.

Collections Agent

KONE ELEVATOR INDIA PVT LTD
chennai
04.2019 - Current
  • Managed inbound and outbound calls for customer account inquiries.
  • Negotiated payment plans with clients to resolve outstanding debts.
  • Collaborated with team members to streamline collection processes effectively.
  • Educated clients on their payment options and consequences of defaulting.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Updated account status records and collection efforts.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.

Education

10TH

GURUJI SRI MATRICULATION SCHOOL
VADAPALANI,CHENNAI
04-2011

COMPUTER SCIENCE

GOVT HIGHER SEC SCHOOL
CHENNAI, KODAMBAKKAM
04-2013

Bachelor of Science - B.SC COMPUTER SCIENCE

A.M JAIN COLLEGE
CHENNAI TAMILNADU
04-2017

Skills

  • Payment processing
  • Account monitoring
  • Dispute resolution
  • Problem solving
  • Team collaboration
  • Collections regulatory guidelines
  • Billing and collections best practices
  • Collections processing
  • Repayment plan structuring
  • Collections process improvement
  • Collections
  • Payment plan coordination
  • Account review
  • Performance improvement techniques
  • Teamwork orientation
  • Records maintenance

Languages

English
Beginner (A1)
A1
Tamil
Advanced (C1)
C1

Timeline

Collections Agent

KONE ELEVATOR INDIA PVT LTD
04.2022 - Current

Collections Agent

KONE ELEVATOR INDIA PVT LTD
04.2019 - Current

10TH

GURUJI SRI MATRICULATION SCHOOL

COMPUTER SCIENCE

GOVT HIGHER SEC SCHOOL

Bachelor of Science - B.SC COMPUTER SCIENCE

A.M JAIN COLLEGE
J SUDHAKAR