Jaaligam Anil

Project: User Service Platform
Senior Software Engineer

Technologies: Java, AWS (ECS, DynamoDB, OpenSearch/Elasticsearch), Azure, Terraform, Jenkins, GitHub Actions, ServiceNow, Python , Insomnia, Kafka, Graph Query Language , Generative AI

Designed and developed a high-performance user service platform to manage identity, claims, eligibility, and pharmacy services for critical systems, ensuring scalability, reliability, and operational efficiency.

Key Responsibilities and Achievements:
• Architected and implemented Java-based microservices deployed on AWS ECS, leveraging DynamoDB and OpenSearch (Elasticsearch) for efficient data management and search capabilities, achieving an SLA of sub-50ms response time.
• Spearheaded cost optimization initiatives, proposing and implementing architectural improvements that resulted in $30,000/month in savings while maintaining system performance and reliability.
• Led end-to-end migration of infrastructure from AWS to Azure and CI/CD pipelines from Jenkins to GitHub Actions, ensuring zero downtime and seamless transition for a P1 application.
• Developed and automated comprehensive testing frameworks for production and non-production environments using GitHub Actions and Insomnia, reducing manual testing efforts by 40%.
• Integrated Generative AI to implement chatbots and performance testing automation, enhancing operational efficiency and user support workflows.
• Actively resolved ServiceNow tickets and provided offshore consumer support, participating in war room situations to ensure rapid resolution of critical incidents for a P1 application.
• Drove Agile methodology adoption, facilitating sprint planning, code reviews, and technical discussions to ensure alignment with business goals.
• Guided architectural decisions to enhance long-term scalability and technical excellence, mentoring junior engineers and fostering a culture of innovation.
• Maintained detailed documentation of development processes and system architecture, enabling effective knowledge sharing and onboarding for team members.

Project : GQL Platform

The GQL Platform provides access to near-real time standardized health care platform data across multiple domains via a cloud-native (Azure) API - empowering consuming applications (internal to UHG & external) to leverage data sets based on their specific access patterns and use cases. The GQL Platform offers consuming application teams access to benefits, claims, customer account, eligibility, & identity data sets from more than 20 source systems and this is all done through a single endpoint.

Responsibilities :

• Developed scalable applications using agile methodologies for timely project delivery.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Enhanced software functionality by identifying and resolving complex technical issues.
• Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.

Domain: Financial Services

Technology: NLP , Java 8, Spring Boot, Micro services, Restful web services, Groovy,Jenkins, BitBucket, Casandra Database, IBM Ubuild, IBM Udeploy , Sonar,SoapUI

• Bank of America's virtual financial assistant is AI-driven and combines predictive analytics and natural language to help BofA mobile app users access balance information, transfer money between accounts, send money with Zelle, and schedule meetings at financial centers
• Customers can interact with virtual financial assistant in any way they choose, including voice commands, texting, or tapping options on their phone's screen
• Key participant in requirement and business use case analysis
• Responsible for team deliverable, quality and access team pace
• Proposed the design to Solution architects team and secured the approvals and did technical management of the application development
• Involved in Onboarding and mentoring new resources
• Worked on Development of user stories, code coverage, unit testing
• Involved in code review process
• Responsible for the overall deliverables done at offshore
• Responsible for attending all the Agile ceremonies on behalf of offshore
• Coordinating & collaboratively working with offshore & onshore team