Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaamaraca Dunigan

Indianapolis

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

5
5
years of professional experience

Work History

Cashier

Whole Foods Market
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Front Desk Receptionist

Best Western Hotel
10.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Front End Supervisor

Kroger
08.2023 - 10.2024
  • Established clear goals and coached employees to enhance performance and improve revenue.
  • Prepared drawers, counted totals and resolved discrepancies to control financial risks.
  • Resolved customer complaints or issues in timely and professional manner.
  • Coached and trained new employees procedures and company protocols.
  • Handled escalated customer service issues to provide satisfactory resolutions for all parties involved.
  • Assisted customers with any questions or concerns they had while shopping in store.
  • Conducted regular performance evaluations for team members, providing feedback and suggestions for improvement.
  • Scheduled breaks, lunches, and shifts for all front end employees to maintain proper coverage.
  • Supervised parking attendants in collecting and returning shopping carts and baskets.
  • Ensured compliance with safety procedures by monitoring employee actions and maintaining appropriate signage in high-traffic areas.
  • Maintained cleanliness of front end area, including register stations and entrance/exit areas.
  • Managed inventory of supplies required for front end operations, such as bags, receipt paper, etc.
  • Supervised front end team members in daily tasks and provided support as needed.
  • Managed cashiers, overseeing performance, and promptly handling escalated issues.

Overnight Associate

Meijer
06.2022 - 06.2023
  • Assisted customers in locating products, managing heavy items and reaching high-level merchandise.
  • Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
  • Maintained cleanliness and organization of store aisles.
  • Sorted incoming shipments by department, aisle, or category for easy stocking access.
  • Stocked shelves with merchandise during overnight hours.
  • Kept store shelves, racks and bins presentable with resets.
  • Removed dust and dirt from items, regularly cleaning store.

Cashier

Walmart
04.2020 - 05.2022
  • Gave customers full attention and attended to their needs.
  • Addressed customer questions and complaints with professionalism.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Balanced cash drawer at beginning and end of each shift.
  • Trained new retail team members in customer service and company policies.
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
  • Totaled purchases and accepted payments using touch-screen register system.
  • Accepted person-to-person or business checks and returned cash to customers.
  • Kept customers happy by quickly processing payments and bagging purchases.

Education

High School - undefined

Pike High School
Indianapolis, IN
06.2023

Skills

  • Cash counting
  • File Management
  • Listening Skills
  • Staff Management
  • Administrative Support
  • Customer Service
  • Cash Register Operation
  • Team Supervision
  • Complaint resolution
  • Time Management
  • Problem-solving skills
  • Time management skills
  • Cash handling
  • Reliability and punctuality
  • Customer service excellence
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Product knowledge
  • Complex Problem-solving
  • Guest inquiries
  • Attention to detail

Timeline

Cashier

Whole Foods Market
12.2024 - Current

Front Desk Receptionist

Best Western Hotel
10.2024 - 12.2024

Front End Supervisor

Kroger
08.2023 - 10.2024

Overnight Associate

Meijer
06.2022 - 06.2023

Cashier

Walmart
04.2020 - 05.2022

High School - undefined

Pike High School

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Jaamaraca Dunigan