JAAN MOHD
Ghaziabad,UP
Summary
Experienced operations professional with more than 7 years of know-how. I've worked in various operations, not just Fastag. At Paytm, I've been good at making things work better, like dealing with chargebacks, sorting out disputes, and keeping everything in order through reconciliation. I like solving problems and being proactive. Now, I'm ready to bring my experience to a new team that values getting things done right.
Overview
12
12
years of professional experience
Work History
Senior Operations Associate(Fastag)
Paytm Payment Bank
01.2020 - Current
- Effectively handled various error codes, including low balance, late post low balance, Maltag, expired, clone, and others, demonstrating versatility in issue resolution.
- Independently initiated and processed bulk Chargeback and other dispute cases, showcasing strong problem-solving skills and attention to detail.
- Collaborated seamlessly with the NPCI team, escalating and resolving ongoing issues to ensure smooth operations.
- Implemented meticulous daily updates of error codes on Salesforce, including settlement status, and performed regular reconciliation.
- Transitioned to the Fastag Issuer team, excelling in manual debit and credit reconciliation, ensuring accuracy using Hive, Salesforce, and NPCI portals.
- Led the update of the vehicle mapper class, ensuring alignment with team standards after thorough checks.
- Facilitated daily, weekly, and monthly reconciliation reports, maintaining a high level of accuracy and integrity.
- Contributed to a proactive approach by assigning dispute tickets, validating outcomes, and updating statuses on Salesforce for effective team coordination and issue resolution.
Fastag Operations Associate
Offroll(Paytm Payment Bank)
04.2018 - 01.2020
- Expertly validated debit adjustments transactions, ensuring accuracy and promptly raising them to the NPCI Portal.
- Diligently tracked deadlines to prevent any transaction oversights, showcasing meticulous attention to detail.
- Transitioned to the customer support team, providing training of validation processes to empower colleagues in delivering accurate information to customers regarding disputes deadlines.
- Played a pivotal role in the Paytm closure team after completing the Customer Support Team (CST), acquiring in-depth knowledge of the Fastag closure process.
- Demonstrated exceptional performance, leading to a commendation from management and a transition from offroll to Bank Payroll.
- Proven ability to adapt to diverse roles and responsibilities, contributing positively to operational efficiency.
Samsung Dealer Support Associate
IEnergizer It Service Pvt Ltd
01.2014 - 01.2018
- Managed Samsung dealer helpline for product demo, installation, servicing, and warranty across four zones.
- Compiled and assigned data to teammates for efficient complaint resolution.
- Registered surge complaints and maintained email trackers.
- Regularly shared updates with leads, managers, and clients.
- Excelled in customer and dealer calls, leading to a transition to the Samsung Adhoc email department.
- Actively cleared doubts and mentored teammates to enhance overall team performance.
Education
Bachelor of Arts -
Mahatma Jyotiba Phule Rohilkhand University Bareilly
01.2013
Skills
- Problem Solving Abilities
- Team Support
- Operational Efficiency
- Adaptability
- Team Collaboration
- Banking
- Positivity
Languages
Hindi
English
Additional Information
ACHIEVEMENTS:-
- Champion of the month (04/2018-Present) 7 times in the tenure.
- Rockstar of the month (01/2020-Present) 12 times in this tenure.
TECHNICAL SKILLS:-
CRM:- Sales Force, Efkon
Microsoft:- Excel, Outlook Teams
LANGUAGE:- Hindi & English
INTEREST:- Swimming, Traveling and Playing and Watching Cricket.
Date:- __/__/____
Place:- _________ ( Jaan Mohd)
Timeline
Senior Operations Associate(Fastag)
Paytm Payment Bank
01.2020 - Current
Fastag Operations Associate
Offroll(Paytm Payment Bank)
04.2018 - 01.2020
Samsung Dealer Support Associate
IEnergizer It Service Pvt Ltd
01.2014 - 01.2018
Bachelor of Arts -
Mahatma Jyotiba Phule Rohilkhand University Bareilly
Work History
- National Electronic Toll Collection-Operation Associate, Noida
- Samsung Dealer Support Associate, Noida
Additional Information
6 times in this tenure, 4 times in this tenure
Capabilities Skills
- Leadership
- Problem Solving Abilities
- Vendor Management
- Good communication skills
- Good analytical skills
- Time Management
- Positivity
- Banking
- Process Improvement
- Planning & Implementation
Hobbies and Interests
- Swimming
- Travelling
- Playing Cricket
Professional Summary
Operation Associate(Subject Matter Expert), Noida
Work History
- National Electronic Toll Collection-Operation Associate, Noida
- Samsung Dealer Support Associate, Noida
Additional Information
6 times in this tenure, 4 times in this tenure
Capabilities Skills
- Leadership
- Problem Solving Abilities
- Vendor Management
- Good communication skills
- Good analytical skills
- Time Management
- Positivity
- Banking
- Process Improvement
- Planning & Implementation
Hobbies and Interests
- Swimming
- Travelling
- Playing Cricket
Professional Summary
Operation Associate(Subject Matter Expert), Noida
Work History
- National Electronic Toll Collection-Operation Associate, Noida
- Samsung Dealer Support Associate, Noida
Additional Information
6 times in this tenure, 4 times in this tenure
Capabilities Skills
- Leadership
- Problem Solving Abilities
- Vendor Management
- Good communication skills
- Good analytical skills
- Time Management
- Positivity
- Banking
- Process Improvement
- Planning & Implementation
Hobbies and Interests
- Swimming
- Travelling
- Playing Cricket
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