Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Janbaaz Khan

Janbaaz Khan

Amravati

Summary

Helpful and approachable banking support rep with solid experience handling customer questions and concerns through calls, chats, and emails. Known for staying calm under pressure, solving problems fast, and making customers feel valued. I’m quick to learn new systems and enjoy making banking easier for people.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support and Operations Specialist

AU SFB Ltd
Amravati
09.2023 - 07.2025
  • Supported team members by providing training on standard procedures.
  • Analyzed process flows to identify areas for improvement and optimization.
  • Maintained accurate records of operational activities and reports.
  • Collaborated on special projects aimed at enhancing operational performance.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers on product features and promotions effectively.
  • Handled escalated complaints while maintaining a professional demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Fedbank Financial Serivces Ltd
Amravati
09.2022 - 06.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Educated customers on product features and promotions effectively.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Commerce - Commerce

Smt. K.L College
Amravati
08-2018

Skills

  • Customer support
  • Client relationship management
  • Performance improvement
  • Service delivery enhancement
  • Problem solving
  • Attention to detail
  • Complaint handling
  • Relationship building
  • Inbound and outbound calling

Accomplishments

🏆 Awarded Star Performer for successfully managing branch operations as Branch-In-Charge post-training.

  • 🏆 Awarded as for resolving 98% of customer queries on first contact, minimizing follow-ups and improving efficiency.
  • Awarded for leading a customer education initiative, helping over 500 clients understand digital banking tools
  • Trained and mentored five new hires, improving onboarding speed and service consistency
  • Worked closely with the fraud, loan, and tech support teams to escalate and close customer issues more efficiently

Certification

  • Financial Accounting - Tally ERP 9, NASCOM (2018)
  • MS-CIT (Word, Excel, PowerPoint), Axis Computers (2012)

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Customer Support and Operations Specialist

AU SFB Ltd
09.2023 - 07.2025

Customer Service Representative

Fedbank Financial Serivces Ltd
09.2022 - 06.2023

Bachelor of Commerce - Commerce

Smt. K.L College

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Janbaaz Khan