Jabaraj E

Talent and Development

• Administered and optimized Learning Management System (LMS) operations, ensuring 99% uptime, and improving user engagement through targeted content curation.
• Oversaw LMS data integrity and reporting, enabling data-driven decisions that increased course completion rates by 20 %.
• Partnered with HR, IT, and Learning teams to align LMS capabilities with organizational development goals, supporting scalable, global learning initiatives.

Professional qualifications :-

• Managed the end-to-end approval and payment process for employee professional qualifications, ensuring compliance with policy, and timely reimbursement.
• Streamlined the professional qualifications funding process, reducing approval turnaround times by 25%, and improving employee satisfaction.
• Acted as the central point of contact for employees and vendors, ensuring smooth coordination of professional qualification approvals and payments.
• Processed and approved over 500 professional qualification requests annually, maintaining 100% compliance and on-time payment delivery.

Performance Management :-

• Supported the end-to-end performance management cycle, including goal setting, mid-year reviews, and year-end evaluations across the organization.
• Led performance operations by launching review forms, managing communications, and processing rating changes, and the change control process.
• Administered performance management tools and systems on different platforms, including Workday and SuccessFactors, ensuring accurate tracking and timely completion of reviews for over 90,000 employees.
• Identified and implemented improvements in the performance review process, reducing manager follow-up time by 25%, and increasing on-time completion rates.
• Developed communications and training materials to guide managers and employees through the performance review process, enhancing clarity and participation.
• Partnered with IT, HRBPs, and COEs to enhance Workday functionality with regard to the performance management process, aligning system capabilities with evolving business and talent strategies.
• Collaborated with cross-functional teams to recommend and implement process enhancements during the transition from SuccessFactors to Workday, minimizing disruption, and improving user experience.
• Participated in Performance Improvement Review (PIR) initiatives to analyze and enhance the performance management process, resulting in improved colleague experience and increased engagement.

Project: Pivot – LMS and Performance Management Transition.

• As part of the Pivot project, I was actively involved in the end-to-end transition of the Learning Management System (LMS) and Performance Management processes from SAP SuccessFactors to Workday. This transition aimed to streamline HR operations and improve user experience across the organization.
• Actively participated in User Acceptance Testing (UAT), System Integration Testing (SIT), and hypercare for both the Learning Management System (LMS) and Performance Management processes during the organization-wide transition from SAP SuccessFactors to Workday. Worked closely with stakeholders to validate business requirements, identify issues, and ensure a seamless integration and user experience.
• Maintained and updated a comprehensive business readiness tracker to monitor preparedness across the Learning Management System (LMS) and performance management processes, and identified gaps in readiness while collaborating with relevant teams to resolve issues ahead of migration milestones.