Jabeen Taj E
Bangalore
Summary
Professional Operations Analyst with 5+ years of experience driving efficiency and optimizing processes. Expertise in data analysis, project management, and continuous improvement, with a strong focus on team collaboration and achieving results. Adaptable to changing business needs and dedicated to strategic problem-solving and planning. Reliable, analytical, and committed to operational excellence.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst - Supply Chain SAP
Hewlett Packard
07.2023 - 06.2024
- Led end-to-end order management processes for channel partners and customers across Greater Asia, ensuring seamless order processing and fulfillment
- Achieved and maintained high customer satisfaction scores through proactive order monitoring and timely issue resolution
- Implemented real-time order tracking systems and automated notifications to enhance transparency and customer experience
- Conducted regular performance reviews with business leaders and key partners to analyze operational metrics and drive continuous improvement
- Identified and resolved order fulfillment bottlenecks through data-driven analysis and process optimization
- Generated analytical reports on order management performance to highlight key trends and improvement opportunities
- Monitored and analyzed critical KPIs including processing time, fill rates, on-time delivery, and customer satisfaction scores
- Built and maintained strong relationships with channel partners through regular engagement and proactive communication
- Led cross-functional collaboration initiatives to resolve complex order management issues and implement process improvements
- Streamlined order processing workflows by implementing automated solutions, resulting in reduced processing time
- Facilitated stakeholder meetings to address operational challenges and align on improvement strategies
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Managed multiple projects simultaneously while maintaining strict timelines and budgets for each initiative.
- Improved overall team productivity by providing comprehensive training and development programs.
- Designed and enacted performance measurement for workers in Order Management and Fulfillment , enhancing accuracy and processing speed.
- Analyzed and coordinated operations for global technology and financial services business with 50+ employees.
Operations Processor
Wells Fargo
01.2021 - 07.2022
- Bridged business and technical teams to deliver strategic solutions for complex business challenges
- Built strong partnerships with business stakeholders and finance leaders to drive operational excellence
- Managed end-to-end payment processing of cash flow across WIRE and ACH platforms while ensuring compliance with SOPs
- Provided exceptional customer service to internal and external customers.
- Created monthly financial analysis reports and forecasts for key projects, improving financial accuracy by 20%.
- Implemented anti-money laundering protocols through client data verification and payment monitoring.
- Developed operational risk reports and led problem-solving initiatives
- Maintained data integrity while managing multiple concurrent functions
- Conducted financial reviews with business leaders and optimized cash flow processes
- Mastered internal systems for data analysis and performed regular quality audits Led training programs for new team members and maintained high performance standards
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
General Accounting Ops Associate
Accenture Solutions Pvt.Ltd
10.2017 - 12.2020
- Managed global product claims and inventory allocation while ensuring SLA compliance
- Resolved escalations and critical payment ecosystem issues through effective deduction management
- Achieved 50% productivity improvement through strategic process enhancements
- Streamlined both manual and automated payment processing workflows
- Conducted quality checks and training sessions to maintain operational excellence
- Processed PO and non-PO invoices while ensuring timely payments and accuracy
- Led client meetings to communicate SOP updates and maintain strong relationships
- Generated comprehensive operational and month-end reports for management review
- Utilized SAP expertise to optimize business operations and reporting requirements
- Delivered exceptional client service while effectively addressing concerns and inquiries
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Conduct deduction management and research using various systems and tracking tools.
- Reconcile customers' accounts based on the existing database with legal agreements.
- Prioritize workflows for high-profile clients, ensuring timely delivery within TAT.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
Bachelor of Commerce - Finance and Accounting
KLE Degree Society College
Bangalore06.2017
Skills
- Payment Processing
- Cash Management
- Risk Analysis
- Quality Control
- Process Automation
- Business Analysis
- Anti-Money Laundering
- Operational Risk Management
- Citrix Applications
- Microsoft Office Suite
- Team Training
- Process Documentation
- Operational excellence
- Strategic planning
- Client relationship management
- SAP HANA proficiency
Certifications And Awards
- SAP in Financial Accounting and Controlling (FICO) S4 HANA Certification, Henry Harvin, 2023, 2342/IND/2394
- Top Performer Award, Wells Fargo, For exceptional performance
- Spot Award, Accenture Solution Pvt Ltd, For overall best performance and delivering automation processes
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Senior Operations Analyst - Supply Chain SAP
Hewlett Packard
07.2023 - 06.2024
Operations Processor
Wells Fargo
01.2021 - 07.2022
General Accounting Ops Associate
Accenture Solutions Pvt.Ltd
10.2017 - 12.2020
Bachelor of Commerce - Finance and Accounting
KLE Degree Society College
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