Jabez Bojja

Defined service standards & guidelines, best practices that serve as benchmark for excellent service delivery Highly successful in meeting & setting KPI & SLA targets and planning areas of improvement; excellence in managing end-to-end process operations with focus on quality deliverables within specified service norms Excellence in planning, developing, organizing, implementing, directing & evaluating organization’s administration function and performance Helped in promoting a company culture that encourages top performance and high morale Expertise in ensuring clear lines of communication, close collaboration with capability to quickly bring right talent to daily operations issues Developed, implemented, and reviewed operational policies and procedures Skilled in identifying and addressing problems and opportunities for the company Highly motivated, creative, and able to maintain excellent documentation of their work Able to collaborate proficiently and communicate effectively with colleagues and management teams An effective communicator with strong relationship management skills with the capability to relate to people at any level of business and management across the globe; possess excellent analytical and negotiation skills