Jabez Jeyaraj Ravi
Summary
A result-driven technocrat and change leader with over 4+ years of robust experience in diverse areas encompassing information systems, setting up & managing mission-critical IT services, software development, systems, network, and security management, and IT operations with full P&L accountability. Process excellent interpersonal, communication, and organizational skills with proven abilities in team management, client relationship management, and planning.
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
Nordia Inc.
12.2021 - 04.2023
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Initiate and perform case investigations, documenting suspected fraudulent activity and determining actions to be taken.
Billing Analyst
HGS
05.2021 - 11.2021
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Engaged clients to review and verify billing requirements and formats.
- Communicated with credit, collections, customer service, and operations department members to assist with and remedy billing issues.
- Maintained strict confidentiality with all personal data as per company guidelines.
Senior IT Analyst
EY
12.2015 - 06.2018
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Improved data security with implementation of robust backup and recovery solutions.
- Identified areas for improvement in existing infrastructure, recommending upgrades or modifications accordingly.
- Coordinated with development team to create wireframes and provided prototypes to validate stakeholder business needs using agile methodology.
- Participated in functional testing and user acceptance testing and was involved in transition of delivered functionality to support teams with relevant IT documentation.
- Extensive conceptual and practical knowledge of SDLC, Agile and Waterfall methodologies with strong technical experience in Web Development and Web Maintenance.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Technical Support Representative
Hewlett Packard Enterprise
04.2015 - 11.2015
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Post Graduation Diploma - Web Design And Development
Conestoga College
Kitchener, Ontario04.2021
Bachelor's in Computer Applications -
Presidency University
Bengaluru, India04.2015
Skills
- Manual testing and troubleshooting
- Application testing content management
- Operations management for web applications
- Documentation and proposal management
- Project Management
- Strong analytical and problem-solving skills
- Ability to build strong relationships with business and cross-functional teams
- Collaboration, communication and presentation skills
Awards
- Received Extra Miler Award for exceeding standards and productivity at Ernst & Young. (2016)
- Received Best Performer Award three times in a row at Ernst & Young. (2016, 2017 and 2018)
- On the Spot Award for outstanding performance at Hewlett-Packard (2015)
- Best Progressed Student award at Presidency University (2015)
Technical Skills
- Salesforce
- Service Now
- SharePoint
- Office 365
- MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio
- HTML, JavaScript, React, SQL, C++, Node.js
Timeline
Fraud Prevention Specialist
Nordia Inc.
12.2021 - 04.2023
Billing Analyst
HGS
05.2021 - 11.2021
Senior IT Analyst
EY
12.2015 - 06.2018
IT Technical Support Representative
Hewlett Packard Enterprise
04.2015 - 11.2015
Post Graduation Diploma - Web Design And Development
Conestoga College
Bachelor's in Computer Applications -
Presidency University
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