Summary
Overview
Work History
Education
Skills
Awards
Technical Skills
Timeline
Generic

Jabez Jeyaraj Ravi

Summary

A result-driven technocrat and change leader with over 4+ years of robust experience in diverse areas encompassing information systems, setting up & managing mission-critical IT services, software development, systems, network, and security management, and IT operations with full P&L accountability. Process excellent interpersonal, communication, and organizational skills with proven abilities in team management, client relationship management, and planning.

Overview

8
8
years of professional experience

Work History

Fraud Prevention Specialist

Nordia Inc.
12.2021 - 04.2023
  • Enhanced fraud detection by implementing advanced data analytics techniques and tools.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
  • Initiate and perform case investigations, documenting suspected fraudulent activity and determining actions to be taken.

Billing Analyst

HGS
05.2021 - 11.2021
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
  • Engaged clients to review and verify billing requirements and formats.
  • Communicated with credit, collections, customer service, and operations department members to assist with and remedy billing issues.
  • Maintained strict confidentiality with all personal data as per company guidelines.

Senior IT Analyst

EY
12.2015 - 06.2018
  • Enhanced system efficiency by streamlining IT processes and implementing automation tools.
  • Reduced downtime for critical systems through proactive maintenance and monitoring.
  • Improved data security with implementation of robust backup and recovery solutions.
  • Identified areas for improvement in existing infrastructure, recommending upgrades or modifications accordingly.
  • Coordinated with development team to create wireframes and provided prototypes to validate stakeholder business needs using agile methodology.
  • Participated in functional testing and user acceptance testing and was involved in transition of delivered functionality to support teams with relevant IT documentation.
  • Extensive conceptual and practical knowledge of SDLC, Agile and Waterfall methodologies with strong technical experience in Web Development and Web Maintenance.
  • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
  • Trained and mentored 15 new personnel hired to fulfill various roles.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

IT Technical Support Representative

Hewlett Packard Enterprise
04.2015 - 11.2015
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Education

Post Graduation Diploma - Web Design And Development

Conestoga College
Kitchener, Ontario
04.2021

Bachelor's in Computer Applications -

Presidency University
Bengaluru, India
04.2015

Skills

  • Manual testing and troubleshooting
  • Application testing content management
  • Operations management for web applications
  • Documentation and proposal management
  • Project Management
  • Strong analytical and problem-solving skills
  • Ability to build strong relationships with business and cross-functional teams
  • Collaboration, communication and presentation skills

Awards

  • Received Extra Miler Award for exceeding standards and productivity at Ernst & Young. (2016)
  • Received Best Performer Award three times in a row at Ernst & Young. (2016, 2017 and 2018)
  • On the Spot Award for outstanding performance at Hewlett-Packard (2015)
  • Best Progressed Student award at Presidency University (2015)

Technical Skills

  • Salesforce
  • Service Now
  • SharePoint
  • Office 365
  • MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio
  • HTML, JavaScript, React, SQL, C++, Node.js

Timeline

Fraud Prevention Specialist

Nordia Inc.
12.2021 - 04.2023

Billing Analyst

HGS
05.2021 - 11.2021

Senior IT Analyst

EY
12.2015 - 06.2018

IT Technical Support Representative

Hewlett Packard Enterprise
04.2015 - 11.2015

Post Graduation Diploma - Web Design And Development

Conestoga College

Bachelor's in Computer Applications -

Presidency University

Similar Profiles

CREATE PROFILE
Jabez Jeyaraj Ravi