Jabili Venkatagiri
Summary
Local Advocate and Supervisor with 2 years of experience at Alorica, recognized for improving team performance and customer satisfaction. Skilled in conflict resolution and case management, successfully trained new advocates and resolved escalated issues while ensuring compliance and quality assurance. Leadership abilities fostered a collaborative environment, driving team success and operational excellence.
Overview
1
1
year of professional experience
Work History
Local Advocate/ Supervisor
Alorica pvt Limited, Marthahalli
Bengaluru
07.2024 - Current
- I carry 2 years of experience at Alorica. I started my career at Alorica as a Customer Experience Representative, worked with passion, and helped the organization as well. I got promoted to a Local Advocate/Supervisor due to my skills and dedication to my work.
- Supervised advocacy team to ensure compliance with company policies.
- Trained new advocates on effective communication and conflict resolution strategies.
- Monitored daily case management processes for quality assurance and consistency.
- Conducted regular performance reviews to assess team member effectiveness.
- Resolved escalated customer complaints in a timely manner.
Education
Bachelor of computer applications - BCOM
Kuppam Degree College
Andhra Pradesh01.2024
CEC -
Kuppam Junior College
Andhra Pradesh01.2021
Telangana state Board Jawahar Nagar Pinion High School
Hyderabad01.2019
Skills
- Communication skill
- Team and time management
- Organizational control
- Problem solving
- Customer service
- Critical thinking
- Communication skills
- Case management
Languages
English, Hindi, Telugu
Hobbies and Interests
Singing, Playing Badminton, Watching movies
Projects
Community Service Project, I have done this project on Digital transactions in my bachelor's where led a group of 5 members engaging with the community we have created awareness to the people in gaining and utilization of how the digital transaction works. This taught me a skill of time and team management.
Accomplishments
- received insanely great performer award for q4
ADDITIONAL INFORMATION
- I have a good knowledge at:
- Ms.Excel
- C and C++ programming language
- Photoshop
- HTML and CSS
Timeline
Local Advocate/ Supervisor
Alorica pvt Limited, Marthahalli
07.2024 - Current
Bachelor of computer applications - BCOM
Kuppam Degree College
CEC -
Kuppam Junior College
Telangana state Board Jawahar Nagar Pinion High School
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