JABIR AHMED
BANGALORE
Summary
An experienced business development professional with finance, analytics, and strategic planning expertise. Proven in building alliances, fostering relationships, and driving transformation while ensuring customer satisfaction. National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.
Overview
16
16
years of professional experience
Work History
NATIONAL OPERATION MANAGER
POLLINATE ENERGY Pvt. Ltd
04.2016 - 09.2024
- An experienced business development professional with finance, analytics, and strategic planning expertise
- Proven in building alliances, fostering relationships, and driving transformation while ensuring customer satisfaction
- Collaborated with the Vice President of Shared Services to manage and oversee the Shared Services organization
- Led transformation initiatives for Human Capital and Supply Chain projects, advancing shared services objectives
- Prepared and delivered bi-weekly progress reports on shared services transformation to the CEO and senior leadership
- Directed the Operations and Planning functions, ensuring service excellence, value creation, and high customer satisfaction
- Managed the development and consolidation of the Shared Services strategy, business plan, and budget
- Ensured financial oversight and conducted financial analysis for Shared Services
- Coordinated with Shared Services departments to prepare and consolidate workforce plans
- Member of the committee responsible for reviewing and redesigning procedures and approval paths for contracts and variation orders
- Served on the Employee Grievances Committee.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Developed and executed strategic plans for business growth, resulting in expansion into new markets.
- Streamlined internal communication channels by implementing regular meetings between department heads.
- Worked closely with executive leadership to develop long-term strategies for company success.
UNIT MANAGER - OPERATIONS
MPHASIS
Bangalore, Karnataka
04.2009 - 04.2016
- Oversaw operations within a designated department or business area
- Supervised staff and coordinated work processes
- Ensured performance targets were met and tasks completed efficiently
- Managed daily operations and handled administrative duties
- Collaborated with upper management to align strategies and resources.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Senior Customer Support Executive
TELEMEDIA SERVICES
Bangalore, Karnataka
04.2008 - 04.2009
- Resolved billing complaints for residential and commercial subscribers, managed second-level retention for SME, CCB, and PCO accounts, and implemented retention plans
- Coordinated churn-retention processes, followed up on service issues, and maintained data records, reports, and mail dispatch.
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
- Cultivated strong relationships with key stakeholders across departments by consistently demonstrating a commitment to customer success.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
Education
Bachelor of Commerce (B.Com) -
Bangalore University
Skills
Operational Excellence
Standard Operating Procedures
Key Performance Indicators
Excellent interpersonal skills
Operational Efficiency
Knowledge of performance tracking
Strategic Planning
Outstanding communication skills
Budget knowledge
Recruitment and selection
Accomplishments
- Achieved KRA by completing task with accuracy and efficiency.
- Received best Leadership awards
Languages
ENGLISH
HINDI
KANNADA
Timeline
NATIONAL OPERATION MANAGER
POLLINATE ENERGY Pvt. Ltd
04.2016 - 09.2024
UNIT MANAGER - OPERATIONS
MPHASIS
04.2009 - 04.2016
Senior Customer Support Executive
TELEMEDIA SERVICES
04.2008 - 04.2009
Bachelor of Commerce (B.Com) -
Bangalore University
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