Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jack Gonsalves

Jack Gonsalves

Risk Management
MUMBAI

Summary

  • 22 years of experience which includes areas of Operational, Fraud Risk and Internal Audit.
  • Handling the entire Risk Management function single handedly.
  • Developed Dashboard to monitor High Risks items on Quarterly basis to be circulated to Senior Management
  • Closed Internal Audit points through systemic corrections, process changes.
  • Prepared BCP document by liaising with all CXOs.

Overview

22
22
years of professional experience
8
8
years of post-secondary education

Work History

Lead Internal Audit and Enterprise Risk Management

Metropolis Healthcare Ltd
MUMBAI
06.2021 - Current

Risk Assurance

  • Identification, assessment, evaluation of all risks and driving the mitigations of key risks by
    continuous monitoring of KPIs, control measures, in coordination of risk and control owners
    • Review of all the risk areas once in a month/quarter to update the Risk register with new Risk
    and mitigation plans- Ownership of Risk Register.
    • Testing of risk mitigations in place for top risk areas and check the efficacy of controls put in
    place and monthly, quarterly updates.
    • Training to key stakeholders across functions to increase participation and bring ownership of
    risk mitigation practices, Process and SOPs adherence.

Fraud Investigations: -
• Driving Fraud management cases for closure including resolution of Whistle blower cases.
• Fraud Analytics, Review of Internal controls, Gap analysis and work towards strengthening the
internal controls to minimize frauds.
Internal Audit: -
• Development of Internal Audit Plan across functions/Audit calendar and adherence to ensure
coverage as per plan.
• Liaison with the outsourced auditors and internal stakeholders to monitor the execution of the
audit plan and smooth completion of the audit.
• Carry out review and audit (some surprise) of 4-5 processes every quarter; this is in addition to
the processes being reviewed by the outsourced auditors.
• Working with internal stakeholders to develop systemic and long-term solutions for resolving
audit observations.
• Do a regular follow-up on overdue issues/findings and ensure timely compliance /
implementation.

Senior Associate Manager

Volkswagen Finance Pvt Ltd
MUMBAI
09.2014 - 12.2019

Operational Risk

Implementation of risk governance, policies and framework
• Prevent and minimize operational risk through process management and co-ordination of
various activities i.e identify and fix gaps·
• Perform reviews such as KCSA, KRI etc, along with tracking of responses and action plan.
• Working with business units in identifying relevant operational risk issues in end-to-end
process.
• Collate/Assess information, monitor trends and breaches in control failures
• To act as operational risk deputy co-ordinator to commit the activities of, with co-ordination
with all department heads, evaluation frequency and loss of potential Operational Risks
(OpR). Timely reporting of losses (Loss database) to head quarter as required.
• Conduct self-assessment exercise by scenario building i.e by cause, event and impact and
provide data to management through risk committee meetings.
• Enhance the risk management capabilities by developing tools and methodologies which
would assist in better controls and management of risk.
• Align the operational risk process as per industry best practices.
• Recording, evaluating and tracking incurred operational damages
• Establishing and maintaining an operational risk / loss event database.
• Ensuring that all operational risk documentation is up to date.
• Align the KYC/AML policy as per RBI circular
• Co-ordinate with HR in regards to training to staff on KYC/AML related topics
Outsourcing Vendor Management
• To formulate and update outsourcing policy
• To act as outsourcing coordinator to perform the activities of outsourcing check, quality check
of the “risk analysis”, risk assessment for outsourcing activities,
• To submit list of Material vendors to Senior Management on a six-monthly basis.


Fraud Management
• Investigate fraud cases by interviewing staff, vendor’s and others.
• Analyse the trend and implement deterrent.
• Conduct pre-disbursement fraud checks i.e Field verification cross checks and post
disbursement i.e Asset verification checks
• Reporting of FMR, STR etc to regulators.

Operational Risk Manager

Standard Chartered Bank
MUMBAI
06.2010 - 08.2014

To be the source of reference within the Business Unit in facilitating and promoting the
understanding of OR and compliance requirements.
• Lead and support implementation of OR initiatives for the Business Unit.
• Proactively communicate with the Business Unit Head and BORM on operational risk issues.
Escalate significant events to Business Unit Head /BORM/Business Head as appropriate.

• Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to
the BORC, BORM and Business Unit Head. Ensure data accuracy and completeness.
• Design and implement control measures and monitoring plans for compliance and
operational risk management. Ensure effectiveness of controls for compliance monitoring and
risk management.
• Undertake and/or coordinate periodic business monitoring (self-assessment) activities within
the Business Unit and escalate findings and or breaches to Business Unit Head and BORM,
when they occur.
• Ensure risks and issues identified are resolved in an appropriate and timely manner.
• Develop in-country operational risk framework and monitor country Direct Sales adherence to
policy framework
• Escalate any significant risk issues, which require senior management oversight to CHCB /
Group Sales / CB Operational Risk (OR) Management through BORC / CORC channel.
• Assist BORM in the implementation of OR framework or other relevant OR initiatives.
• Identify gaps and arrange training on compliance and OR for staff.
• Ensure adherence to the Group AML policy and ORMA framework.

Operational Risk Manager

Hongkong and Shanghai Banking Corporation
MUMBAI
05.2001 - 06.2010
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
  • Delivered presentations and training courses to promote best practices for techniques and processes.
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.

Education

BBA - Commerce

St Andrews College
Mumbai
03.1992 - 10.1999

Skills

Data collection and management

Team leadership and coaching

Internal Controls Audit

Risk Identification and Mitigation

Leadership and team building

Timeline

Lead Internal Audit and Enterprise Risk Management

Metropolis Healthcare Ltd
06.2021 - Current

Senior Associate Manager

Volkswagen Finance Pvt Ltd
09.2014 - 12.2019

Operational Risk Manager

Standard Chartered Bank
06.2010 - 08.2014

Operational Risk Manager

Hongkong and Shanghai Banking Corporation
05.2001 - 06.2010

BBA - Commerce

St Andrews College
03.1992 - 10.1999
Jack GonsalvesRisk Management