Jackaris Fernandes
Salcaette
Summary
Experienced in managing food and beverage areas to deliver exceptional customer service, drive revenue, and align operational costs with company values and brand strategy. Proven track record of building and leading diverse teams within fast-paced environments, resulting in increased customer engagement and repeat business. Established valuable connections and consistently elevated alcohol spend per guest experience at high-end boutique restaurants. Proficient in training bar and wait staff on quality beverage marketing techniques, leveraging advanced knowledge as a sommelier in fine wines, beer, and spirits to create memorable dining experiences.
Overview
25
25
years of professional experience
Work History
Assistant Food and Beverage Manager
Princess Cruises
04.2022 - Current
- Food and Beverage Operational Efficiency
- Willingly helps prepare cocktail party and other function reports for the Bar Manager
- Regularly helps load food and beverage items with a specific focus on providing a check-and-balance between received products, invoice quantities, and the final PDF prior to the Hotel Inventory Manager signature
- Accurately and timely prepares all revenue tracking reports as directed by the Food and Beverage Director and shore side guidelines
- Timely and accurately creates taxation reports, bar operations database reports, bar reporting forms, etc., for the Bar Manager to review before submitting to shore side offices
- Food and Beverage Product Delivery
- Regularly assists the Bar Manager by attending all private and company sponsored parties, ensuring that location and staff are set up well ahead of schedule
- Helps ensure that small-batch cooking takes place in the Buffet; ensures dishes are frequently replaced and maintained at the correct temperature
- Customer Satisfaction
- Responds quickly to all guest requests
- Promptly investigates complaints or deficiencies and quickly resolves issues that affect beverage product and service
- Regularly circulates among beverage areas to resolve irregularities, problems, and special situations in which staff members require senior level guidance or assistance and to gather feedback on product delivery and service
- Ensures that all Bar staff provide an immediate positive first impression to every guest through a warm, welcoming individual greeting
- Consistently coaches all Bar staff to interact with every guest, observe and identify guests' preferences and adjust service accordingly, anticipate guests' needs, and engage in conversation while showing genuine interest at all times
- Monitors all beverage service areas including Inside Lounges, Dining Room, Room Service, Buffet Area, and Open Deck areas, in conjunction with the Food and Beverage Director, and provides prompt feedback to staff on their performance
- Discusses customer feedback regularly with Bar personnel, providing guidance as necessary
- Maintains regular, clear, and effective communication with onboard Food and Beverage Management and other onboard departments
- Bar Revenue Generation
- Assumes responsibility for revenue produced in all beverage outlets
- Sets achievable daily Bar revenue targets per guidance from shoreside operations and Food and Beverage Director
- Analyzes daily revenues critically according to overall performance, location, and beverage sub-category to allow Food and Beverage Director to plan corrective action
- Develops and manages innovative measuring tools to help track how events affect revenue compared to the overall revenue performance
- Thoroughly understands Micros POS, Hotel, Shipstar systems, and their interactions; ensures that all revenue generation is captured
- Timely and accurately compiles Bar staff Gratuity Payout (Deployment Spreadsheet) to ensure that tips match payout and that accounting procedures and audit trails are correct at all times
- Timely and accurately compiles the Bar Operations Bonus (BOB) to ensure that the payout is accurate and that accounting procedures and audit trails are correct at all times
- Staff Development and Management
- Knows team’s role descriptions, delivers them to all team members (new joiners, returning crew, and promoted crew), and communicates clear expectations based on each role description
- Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior
- Observes each crewmember’s performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement
- Coaches and develops skilled, engaged team members to become the Consummate Host
- Identifies top performers and mentors them for career advancement or promotion
- Fairly and consistently resolves personnel problems and evaluates employee performance, taking corrective action when necessary
- Collaborates with the Food Manager to train Food and Beverage Officers and set project goals for further development
- Regularly plans and assigns work projects to Bar Supervisors
- Confirms that tasks are carried out adequately and professionally
- Dependably manages all Bar training programs
- Ensures Bar staff MLC Hours of Rest reports are accurate at all times
- Beverage Cost Control
- Collaborates with the Hotel Inventory Manager to conduct physical counts in Central Stores to confirm accountability and correct segregation of duties
- Promptly identifies slow-moving stock in bars and restaurants and discusses options for use with the Food and Beverage Director and shoreside operations
- Sets and maintains par levels for beverage stock and beverage-related hotel stores in all operational outlets
- Ensures that subordinate staff conducts all Micros/Crunchtime Audit procedures as outlined in policies and procedures
- Manages the correct landing/transshipment of any beverages or beverage-related stock after consulting with shoreside operations
- Safety and Compliance
- Manages the Responsible Service of Alcohol (RSA) Program and carries out all training per policy
- Ensures that subordinates and all service staff fully comply with Company standards regarding service in territorial waters
- Maintains up-to-date and accurate records as required by the Company and governmental agencies regarding taxation reports, correct bar signage verbiage, liquor licenses, public health, and sanitation
- Ensures compliance with Hotel Policies & Procedures, Fleet Regulations, and other applicable internal, external, and governmental regulations at all times
- Routinely assists in USPH pre-inspections as instructed by the Food and Beverage Director in food and bar areas
- Always keeps work environment and equipment in safe operating order and performs all job duties in compliance with stated safety policies
- Complies with all Environmental Policies (HESS-MS)
Bar-supervisor
Princess Cruises
08.2017 - 04.2022
- Works closely and regularly with the bar manager and staff to review daily revenue and bar promotion results
- Consistently coaches staff to interact with every passenger, observe and identify passengers preferences and adjust service accordingly, anticipate passenger needs, and engage in conversation while showing genuine interest at all times
- Always responds promptly to resolve passenger request and concerns
- Overseas stock issued from the cellar to other location to ensure it corresponds with actual requisitions and invoices
- Ensures that beverage services meet all company standards at all times
- Takes ownership of each lounge area to ensure that all service interactions are positive and that operational process run smoothly and efficiently in accordance with all company standards
- Knows team's role descriptions, delivers them to all team members (new joiners, returning crew, and promoted crew) and communicates clear expectations based on each role description
- Identifies top performers and mentors them for career advancement or promotion
- Handle the tasks of managing department schedule including covering shifts and breaks
- Works with all team members to continuously improve their customer service skills and product knowledge
- Routinely plans and assigns work projects to Bartenders, Bar Stewards, and Utility Stewards
- Responsible for providing training sessions to new employees on bar policies, procedures, and regulations
- Administer employee annual reviews and solve departmental conflicts and issues
Bartender
Princess Cruises
07.2011 - 08.2017
Bar Server/Bar Steward
Princess Cruises
03.2008 - 01.2011
Bartender Helper/Bar Utility
Princess Cruises
08.2006 - 08.2007
Trainee Assistant Steward / Assistant Steward
Holiday Inn beach resort Mobor Cavelossim Goa
02.2002 - 04.2002
Trainee Assistant Steward
The Leela Palace Goa (A Kempinski Resort)
12.2001 - 01.2002
Marketing executive
Goan Information Technology Pvt. Ltd.
04.2000 - 07.2000
- Company Overview: Franchisee for Aptech Computer Education
- Franchisee for Aptech Computer Education
Education
Diploma in Hotel Management -
Human Resource Development Foundation TAME Educational institute
Short term certificate course in Food Production and Patisserie - undefined
Institute of Hotel Management Porvorim Goa
Porvorim, GoaPre sea training and STCW95 courses in Catering and service (Salon Rating) - undefined
National Union of Seafarers of India
Diploma in computer application - undefined
Goan Information Technology Pvt. Ltd.
WSET Level 1 Award in wines training - undefined
Statera Wine Academy U.K
11.2017
Skills
- Menu development
- Allergy awareness
- Employee scheduling
- Table management
- Food safety compliance
- Food presentation
- Cost control
- Sanitation standards
- Operational efficiency
Accomplishments
- Assigned to be part of the RTS opening setup team for (M.V Majestic Princess and Crown Princess)
- Assigned to be part of the opening setup team flag ships of Princess Cruises (M.V Royal, Regal and Sky Princess)
- Achieved Top Performer ICON Level (0)
- Awarded C.R.U.I.S.E CONSUMATE HOST OF THE MONTH for the following year
- Nominated runner up for 'Moments that Matter' & 'Above and Beyond' cruise program onboard Sea Princess May 2017
- Nominated for 1st Honorable Mention Onboard Caribbean Princess August 2016
- Employee of the Month (Honorable Mention) Onboard Ruby Princess July 2010
Us Visa
20241314010007, 05/15/24, 05/09/29
Indian Cdc Number
MUM 122158
Indian Cdc Dates
02/27/19, 02/26/29
Dg Shipping Indos Number
03CL0642
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge and belief.
Personal Information
- Passport Number: Z6607434
- Date of Birth: 03/22/83
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
konkani
Bilingual or Proficient (C2)
Marathi
Beginner (A1)
Timeline
Assistant Food and Beverage Manager
Princess Cruises
04.2022 - Current
Bar-supervisor
Princess Cruises
08.2017 - 04.2022
Bartender
Princess Cruises
07.2011 - 08.2017
Bar Server/Bar Steward
Princess Cruises
03.2008 - 01.2011
Bartender Helper/Bar Utility
Princess Cruises
08.2006 - 08.2007
Trainee Assistant Steward / Assistant Steward
Holiday Inn beach resort Mobor Cavelossim Goa
02.2002 - 04.2002
Trainee Assistant Steward
The Leela Palace Goa (A Kempinski Resort)
12.2001 - 01.2002
Marketing executive
Goan Information Technology Pvt. Ltd.
04.2000 - 07.2000
Short term certificate course in Food Production and Patisserie - undefined
Institute of Hotel Management Porvorim Goa
Pre sea training and STCW95 courses in Catering and service (Salon Rating) - undefined
National Union of Seafarers of India
Diploma in computer application - undefined
Goan Information Technology Pvt. Ltd.
WSET Level 1 Award in wines training - undefined
Statera Wine Academy U.K
Diploma in Hotel Management -
Human Resource Development Foundation TAME Educational institute
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