Jackie Jodilingam
Ahmedabad
Summary
Dynamic Support Engineer with expertise in Microsoft Defender for Endpoint and Azure Security Products. Proven track record in delivering high-severity case resolutions and optimizing security policies. Strong analytical skills complemented by effective collaboration with stakeholders to drive innovative security solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Engineer
Concentrix India Pvt. Ltd.
Pune
02.2021 - Current
- I worked as a Support Engineer for Microsoft EPS.
- Responsible for Azure Security Products, like MDE (Defender for Endpoint) and MTP.
- Providing L3 support on escalations and high-severity cases.
- Proactively working with the Product Group team regarding new features that are to be enrolled.
- Onboarding servers like 2008 R2, 2012 R2, 2016, 2019, and Linux-based servers.
- Integration of MDE with Microsoft Intune, Azure Security Center, MCAS, and MDI.
- Deploying MDE policies using Intune and GPO.
- Managing RBAC configuration within MDE as per roles assigned on AAD.
- Managing Endpoint Security Policies within Microsoft Defender for Endpoint.
- Specializing in performance monitoring, telemetry data, and custom IOCs.
- Collaborated with stakeholders to define security requirements and deliver innovative solutions that met business needs.
- Providing support on performance and app compatibility issues with Defender EDR.
Technical Process Specialist
Infosys BPM Limited
Pune
10.2016 - 02.2021
- Receives and handles requests for service, following agreed procedures.
- Logs incidents and service requests, and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents, cataloging them by symptom and resolution.
- Identify and diagnose issues and problems.
- Categorize and record reported queries, and provide solutions.
- Support problem identification.
- Advise users on the appropriate course of action.
- Escalate, if needed, unresolved problems to a higher level of support.
- Provide essential online security advice and support.
- Generate reports for all advisors, including CSAT reports, SLA reports, feedback, and audits.
Operation Executive
Tata Consultancy Services
Gandhinagar
07.2013 - 01.2016
- The responsibility of conducting LAN-based computer exams in colleges and institutes, and handling both technical and management aspects.
- Perform troubleshooting for network-related issues.
- Documents network problems and resolutions for future reference.
- Handling the Finance Department for the iON Project in Gujarat (21 months).
- Handle various workshops for clients, such as IIM, SBI Bank, and Dena Bank.
- Create Estimated and Actual Gross Margin (Cost Summary) for each project.
Education
Bachelor of Engineering - Electronics And Communications Engineering
LCIT
Mehsana06-2013
Skills
- Microsoft Defender for Endpoint
- Microsoft Sentinel
- Data Loss Prevention
- Microsoft Intune
- Endpoint Detection and Response
- Azure Active Directory
- Microsoft Defender XDR
- Windows Defender
- Exploit Guard
- Microsoft Defender for Cloud Applications
Certification
- AZ-900
- CCNA
- ITIL Foundation
- Certified Transaction Monitor, Service Desk Basics
Languages
Tamil
First Language
Gujarati
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
Timeline
Support Engineer
Concentrix India Pvt. Ltd.
02.2021 - Current
Technical Process Specialist
Infosys BPM Limited
10.2016 - 02.2021
Operation Executive
Tata Consultancy Services
07.2013 - 01.2016
Bachelor of Engineering - Electronics And Communications Engineering
LCIT
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