JACKLENE CASTELINO
Mumbai
Summary
A dedicated professional with 5 years of experience and a solid grasp of foreign exchange markets and banking services, ready to bring strategic leadership and operational excellence in banking operations. Excelling in processing payments, scrutinizing documents, and authorizing remittances for corporate clients. Skilled in training and mentoring new staff to boost efficiency and customer experience. Proficient in publishing MIS reports and maintaining financial securities, ensuring accuracy and compliance.
Overview
6
6
years of professional experience
Work History
Manager
Kotak
Mumbai
06.2023 - Current
- Conducted detailed scrutiny, processing, and authorization of outward miscellaneous remittances (A2 category), ensuring compliance with regulatory guidelines and operational accuracy.
- Reviewed and approved import-related remittances including advance payments, direct remittances, and collection-based transactions, maintaining strict adherence to financial policies.
- Leveraged Finacle and RET systems to process high-volume remittance transactions efficiently and accurately, minimizing errors and optimizing workflow.
- Facilitated seamless Overseas Direct Investments (ODI) processing for corporate clients, ensuring regulatory compliance and providing tailored solutions for client requirements.
- Streamlined operational workflows to reduce processing times and enhance service delivery, contributing to improved customer satisfaction and operational efficiency.
- Comprehensive document verification for corporate and retail clients in outward foreign remittance, improving accuracy and reducing turnaround time (TAT) by over 25%.
- Compliance adherence, coupled with comprehensive training for both new and existing employees across teams, has led to a significant increase in audit accuracy by over 85%. This training ensures alignment with internal policies as well as national and global standards, promoting greater consistency and accountability in compliance practices.
Assistant Manager -- Deputy Manager
HDFC Bank Ltd
Mumbai
10.2019 - 06.2023
- Processing of Import remittances in accordance with guidelines, internal policies and global standards for individual and corporate clients.
- Handling various products such as import direct and advance payments, collection bills, bank transfer payments and GTDO(delivery orders).
- Scrutinizing of documents, recording of remittance details and authorization for final processing.
- Control and validation of SWIFT messages such as MT192, MT199, MT292, MT299 and MT999.
- Successfully completed UAT Testing for system enhancement for three different products and procedures allowing for a more efficient work process.
- Conducted training on internal systems, policies and procedures for new joinees as well as for inter departmental staff to improve work efficiency.
- Handling query from NOSTRO team and Position Desk.
- Day end Tally to monitor any discrepancy for remittances through ENet Portal.
- Processing of Delivery Orders along with maintaining and publishing of MIS Reports for PAN India level to align with RBI guidelines on same.
- Handling branch and customer request and remittance queries.
Trainee
Motilal Oswal Securities Ltd
Mumbai
- Lead Generation: Initiated calls and client meetings to generate leads.
- Portfolio Management: Assessed and adjusted portfolios for both new and existing clients.
- Customer Experience: Focused on ensuring a positive and seamless experience for clients.
- Promotion Knowledge: Stayed up-to-date on all retail promotions to enhance customer offerings.
Education
MBA - Financial Management
Bharati Vidyapeeth University
Mumbai01.2018
Bachelors - Account & Finance
Mumbai University
Mumbai01.2015
H.S.C. - Commerce
Maharashtra State Board
Mumbai01.2012
Skills
- Critical thinking and problem solving
- Customer Experience
- Fast Learner
- Ability to Multitask
- Success Driven Person
- Ability to Work Under Pressure
- Effective Time Management
- Effective communication
- Regulatory compliance
- Operational efficiency
Languages
- English
- Hindi
- Marathi
Timeline
Manager
Kotak
06.2023 - Current
Assistant Manager -- Deputy Manager
HDFC Bank Ltd
10.2019 - 06.2023
Trainee
Motilal Oswal Securities Ltd
MBA - Financial Management
Bharati Vidyapeeth University
Bachelors - Account & Finance
Mumbai University
H.S.C. - Commerce
Maharashtra State Board