JACKSON E

Team Leader

StarTek

10.2018 - Current

Assisted other researchers with their research tasks and findings
Adapted general research methodologies to meet Daily specific requirements
Using database information and prepared WIP reports
Supported the organization and maintained a work atmosphere that prioritizes legitimate excellence and honesty while working
Open conversation, teamwork, and collaboration
Presented findings to colleagues during meetings
Reviewed employment applications and job orders to match applicants with job requirements
Contacted sources to inform of application status
Analyzed employment-related data and prepared reports.
Led employee relations through effective communication, coaching, training, and development.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Aligned team goals and objectives with organizational strategy, aiding business growth.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Set aggressive targets for employees to drive company success and strengthen motivation.
Launched quality assurance practices for each phase of development
Identified and communicated customer needs to supply chain capacity and quality teams.