Jackson Johnson

• Managed development and execution of 60+ software projects, meeting defined scope and timelines.
• Increased cross-functional team efficiency, through diligent project tracking, risk mitigation, and communication.
• Managed stakeholder relationships and gathered business requirements
• Conducted sprint planning and utilized Jira for Project management
• Worked on AI-related projects to enhance product features and customer experiences
• Drove successful product launches by coordinating with stakeholders, managing schedules.
• Successfully managed multiple simultaneous projects while adhering to strict deadlines for optimal progress tracking.

• Managed the team to enhance product features and development.
• Led the development of interactive online events, increasing revenue.
• Worked on chat features and integration of Paytm wallet with insider web applications.

• Managed product life-cycle for OYO's products in multiple countries, including Southeast Asia, USA, and UK
• Collaborated closely with engineering teams on product features, projects, technical debt, and issues.
• Established and managed L1 and L2 tech support teams for domestic and international products.
• Created an incident management system and organized the M2M migration project.

Tech Support III - July 2018 - September 2019

• Diagnosed and resolved complex production issues, minimizing downtime and ensuring optimal performance
• Collaborated with development teams to identify and fix software bugs, enhancing system reliability
• Conducted root cause analysis to prevent recurrence of issues and improve system stability