JACKY SUDARSHAN PARKAR
Hospitality Management
Mumbai
Summary
Passionate hospitality professional with 10 + years of experience in guest facing role in restaurant and hotel. Excellent ability to upsell guest while providing warm and personalized service. Strong background in managing restaurant operations, staff training, and customer service. Adept at overseeing inventory, coordinating with suppliers, and ensuring compliance with health and safety standards. Skilled in enhancing guest experiences and driving team performance. Aiming to join your restaurant/hotel and continue creating memorable experiences for every guest.
Overview
15
15
years of professional experience
Work History
Assistant Restaurant Manager
Izumi Japanese Restaurant
09.2025 - Current
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
RESTAURANT MANAGER
The Bagel Shop
11.2016 - 08.2025
- Maintained high standards of food quality by reviewing shipments, overseeing preparation, and monitoring food safety.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Demonstrated leadership with a hands-on approach in completing daily tasks,pre-shift briefs.
- Regularly updated computer systems with new pricing and daily food specials.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding the restaurant's customer service standards.
- Maintained cleanliness and sanitation across food service, storage, and preparation areas.
- Scheduled employees to keep shifts well staffed.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns, and boost repeat business.
- Negotiated with suppliers to secure competitive prices on quality ingredients, maintaining strong relationships to support business needs.
RESTAURANT CAPTAIN
MARS ENTERPRISES
05.2015 - 10.2016
- Managed reservation and seating plan effectively. Handled 50 covers per shift.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Supervised team of wait staff, providing guidance on proper service etiquette and customer interaction.
STEWARD
MARS ENTERPRISES - WATERSTONES HOTEL
06.2014 - 04.2015
- Served meals and beverages to guests, ensuring a pleasant dining experience by attentively responding to requests and preferences.
- Adhered to strict hygiene standards, regularly sanitising surfaces and equipment.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
BAKERY WORKER
The Bagel Shop
01.2011 - 05.2013
- Handled various bakery equipment.
- Managed inventory levels of baking ingredients to maintain optimal stock, and reduce waste.
- Measured cake batter into baking tins with meticulous accuracy, delivering quality, uniform products.
- Kept working environment clean and well-organised to promote efficiency and minimise waste.
Education
Diploma of Higher Education - Hotel Management and Catering
St. Andrew's college
Mumbai01-2014
HSC - Commerce
Walia College
Mumbai01-2009
Skills
Excellent organisation skills
Uphold standard operating procedure
Explaining preparations and cooking techniques
Strong customer service skills
Knowledge of spirits, cocktails
External recruitment
Safe food handling
Timeline
Assistant Restaurant Manager
Izumi Japanese Restaurant
09.2025 - Current
RESTAURANT MANAGER
The Bagel Shop
11.2016 - 08.2025
RESTAURANT CAPTAIN
MARS ENTERPRISES
05.2015 - 10.2016
STEWARD
MARS ENTERPRISES - WATERSTONES HOTEL
06.2014 - 04.2015
BAKERY WORKER
The Bagel Shop
01.2011 - 05.2013
Diploma of Higher Education - Hotel Management and Catering
St. Andrew's college
HSC - Commerce
Walia College