Jacob Chacko
Mackay
Summary
Dynamic individual, experienced in regional management with hands-on 16 plus years of experience in Hospitality, Logistics & Real Estate in Customer Service. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organization goals. Known for adaptability, creativity, and results-oriented mindset. Demonstrated expertise in forging strong client relationships and leveraging data-driven insights to exceed revenue targets. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker, prepared to start a new career and make meaningful contributions with commitment and drive.
Overview
17
17
years of professional experience
Work History
Regional Director - Tamilnadu & Kerala
Cityinfo Services Pvt Ltd
03.2022 - 11.2024
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
- Attended weekly meetings to discuss and optimize strategies.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced sales reports per week to analyze job performance against team goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased employee retention rates with implementation of structured career development and reward system.
- Expanded regional market presence by leading series of strategic partnership negotiations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Regional Manager
Cityinfo Services Pvt Limited
04.2013 - 03.2022
- Heading Tamilnadu (Chennai, Coimbatore, Madurai, Salem, Trichy) and Kerala (Cochin, Trivandrum) Corporate Sales and Operations
- Developing a strong understanding of client /prospect requirements and meet customer expectations
- Responsible for generating new business and retention of existing customers
- Translating strategic objectives of the client into a Transaction Brief
- Maintaining strong relationships with landlords, building owners / agents and appropriate teams within developer corporations to ensure strong market leverage
- Manage the entire transaction process including options presentation and shortlist discussions
- Negotiating best terms - commercial and lease - in the client's best interests
- Understand about market
- Prepare MOM and Lease draft on behalf of corporate clients
- Achieving the optimal win-win scenario between landlord and corporate client objectives to the extent possible
- Ensuring due diligence exercises are implemented for all aspects of the transactions
- Coordinating with internal & associated consultants (including internal client teams and client consultants) in the due diligence process
- Taking transaction to closure
- Creating all reports requested by the client
- Maintaining high level of Customer Relationship
- Building teams as agreed for group
- Focus on recruiting right talents
- Sourcing and screening of candidates, conduct interviews and identifying candidates for various positions
- Team morale management and ensuring low attrition within group
- Ensuring that group team members adhere to administrative standards - including attendance, on-time office timings, etc
- Conduct daily meetings and briefing on plan of actions
- Conduct training on company policies, terminologies & grooming standards for new joiners
- Ensuring that team members provide adequate input to support reporting requirements
- Ensuring that team operations are harmonious and synergistic
- Tracking and recommending team performance bonuses and commissions as per established standards
- Responsible for customer relationship, managing customer concerns & find out appropriate resolution
- Managing staff and maintaining inter personal relationship
- Motivate, assign leads and support team members to achieve targets
- Approving Leaves and ensure proper leave management of team members
- Ensuring Invoices are generated at the end of the transaction and the fees collected on time - Revenue Management
- Promoting all business lines of the company - including Landlord Representation, Investor Services, etc
- - in the market
- Prepare corporate presentations
- Prepare market & advisory reports for corporates
- Support team members to achieve the targets
- Prepare pipeline reports and meet monthly/yearly targets
- Reporters: Transaction Managers, Business Development Managers for enquiry management, Inventory Management Team
Manager Business Development
Cityinfo Services Pvt Limited
01.2012 - 03.2013
- Prospect for potential new clients and turn this into increased business
- Cold call as appropriate within your market/geographic area to ensure a robust pipeline of opportunities
- Meeting potential clients by growing, maintaining, and leveraging your network
- Identify potential clients, and the decision makers within the client organization
- Research and build relationships with new clients
- Set up meetings between client decision makers and company's business heads
- Plan approaches and pitches
- Work with team to develop proposals that speaks to the client's needs, concerns, and objectives
- Present new products and services and enhance existing relationships
- Work with technical staff and other internal colleagues to meet customer needs
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
- Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators
- Submit weekly progress reports and ensure data is accurately entered and managed within the company's CRM or other sales management system
- Track and record activity on accounts and help to close deals to meet sales targets
- Work with marketing staff to ensure that marketing activities are completed within a timely manner
- Ensure all team members represent the company in the best light
- Research and develop a thorough understanding of the company's people and capabilities
- Understand the company's goal and purpose so that will continual to enhance the company's performance
- Promoting all business lines of the company
- Reporting Manager: BL Head
Manager Business Development
Mahindra Logistics Ltd
04.2011 - 01.2012
- Responsible for maximizing the sales of organization Handling corporate customers Negotiation with admin and facilities on rate Confirm in writing to the client all requirements via sales contract Customer Relationship Management Develop requisite brand related communication by coordinating with advertising agencies and other vendors Continues follow up with clients
- Undertake negotiations with clients to facilitate win-win solutions Prepare daily/weekly/monthly Sales Reports, Competition Analysis, and Segment wise Sales Analysis so as to facilitate planning and forecasting of Sales and Marketing activities
- Coordinate with operation team for the facilitating the services to corporate
Sr. Executive Sales & Marketing
Hotel SEVEN
03.2008 - 04.2011
- Responsible for maximizing sales of the organization
- Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits
- Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets
- Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded
- Develop and maintain relationships with key clients in order to produce group and/ or convention business
- Negotiate with Admin/facility heads of corporate regarding guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines
- Confirm in writing to the client all requirements via sales contract
- Customer Relationship Management Develop requisite brand related communication by coordinating with advertising agencies and other vendors Undertake negotiations with clients to facilitate win-win solutions Facilitate brand building and key promotion campaigns through various media like print, radio and outdoors
- Conceptualize, plan and implement brand promotions like Food Festivals and theme packages Prepare daily/weekly/monthly Sales Reports, Competition Analysis, and Segment wise Sales Analysis so as to facilitate planning and forecasting of Sales and Marketing activities
Education
Bachelor of Hotel Management - Hotel Management
Administrative Management College
Bengaluru, Karnataka01.2008
Skills
- Client relationships
- Staff management
- Relationship building
- Employee recruitment
- Staff oversight
- Business development
- Customer satisfaction
- Performance reporting
- Operations management
- Team evaluation
- Team leadership
- Hiring and onboarding
- Revenue generation
- Decision-making
- Employee motivation
- Recruitment
- Performance improvement
- Administrative management
- Employee relations
- Strategic planning
- Data management
- Customer service management
- Effective leader
- Direct sales
- Business leadership
- Customer retention
- Inventory tracking and management
- Client account management
- Employee reviews
- Business growth initiatives
- P&L management
- Staff development
- Customer service
- Database maintenance
Summaryofqualification
- Graduation in Hotel Management (ECA - Bachelor's Degree 4 years) with experience in Corporate Sales and Business Development. Ie; Customer Services.
- Total 11 year 7 months experience in customer service in Real Estate, Hotel and Logistics industry.
- Almost 8 years of experience as Corporate Sale Manager in Real Estate Industry.
- 3+ years of experience as Business Development and Hotel Accommodation officer in Hotel Industry.
- 10 months of experience as Sales Manager in Logistics Industry.
Ieltsscorecard
8
Disclaimer
I Jacob Chacko, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Passport Number: P1364022
- Passport Date Of Issue: 05/31/16
- Passport Place Of Issue: Cochin
- Passport Expiry Date: 05/30/26
Languages
Tamil
Timeline
Regional Director - Tamilnadu & Kerala
Cityinfo Services Pvt Ltd
03.2022 - 11.2024
Regional Manager
Cityinfo Services Pvt Limited
04.2013 - 03.2022
Manager Business Development
Cityinfo Services Pvt Limited
01.2012 - 03.2013
Manager Business Development
Mahindra Logistics Ltd
04.2011 - 01.2012
Sr. Executive Sales & Marketing
Hotel SEVEN
03.2008 - 04.2011
Bachelor of Hotel Management - Hotel Management
Administrative Management College
Similar Profiles
NAGARAJU DANDUGULANAGARAJU DANDUGULA
Assistant Manager Corporate Sales at Cityinfo Services Pvt. Ltd.Assistant Manager Corporate Sales at Cityinfo Services Pvt. Ltd.
SNEHA SSNEHA S
HR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till dateHR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till date
Jayesh SutharJayesh Suthar
Financial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt LtdFinancial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt Ltd
Winston GarzWinston Garz
Lawn Mower at MultipleLawn Mower at Multiple
Joaquin IBARRAJoaquin IBARRA
Banana Farming at Abc Banana CompanyBanana Farming at Abc Banana Company