Jacob Fisher
Fort Wayne
Summary
Strategic business operations professional recognized for driving high productivity and efficiency in task completion. Expertise in process optimization, project management, and data analysis leads to streamlined workflows and enhanced operational efficacy. Strong communication, problem-solving, and leadership skills contribute to team success and the achievement of organizational objectives. Committed to continuous improvement and fostering collaborative environments.
Overview
3
3
years of professional experience
Work History
Shift Leader
Cold Stone
Fort Wayne
05.2024 - 08.2024
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Adhered to all health code regulations while preparing food items for customers.
- Coached team members to increase productivity and reduce workplace accidents.
- Fostered a team-oriented environment to increase morale and productivity.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Line Worker
Chipotle
Fort Wayne
04.2023 - 09.2023
- Assembled and served meals according to specific guest requirements.
- Ensured that all foods were prepared according to health department regulations.
- Acquired new skills to support team and further accommodate customer needs.
- Prepared workstations with ingredients and tools to increase efficiency.
- Greeted customers upon arrival in the dining area.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained safe food handling practices to prevent germ spread.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Food Runner
Pine Valley Country Club
Fort Wayne
10.2021 - 04.2023
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
- Assisted servers in setting up tables for guests.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Delivered food to guests in a timely manner while following safety protocols.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with setting up for events such as banquets or meetings.
- Assisted in setting up for special events such as banquets or parties.
Education
High School Diploma -
Carroll High School
Fort Wayne06-2023
Skills
- Customer service
- Staff training
- Quality control
- Safety compliance
- Cash handling
- Team building
- Effective communication
- Time management
- Team motivation
- Strategic thinking
- Conflict resolution
- Team leadership
Affiliations
- itness & Wellness Enthusiast: Passionate about maintaining a healthy lifestyle through consistent strength training, nutrition, and overall well-being. Dedicated to discipline, goal-setting, and self-improvement through fitness.
- Market Research & Trend Analysis: Actively study financial markets, economic trends, and consumer behavior to understand emerging opportunities and industry shifts.
- Investing & Wealth Planning: Avid investor with a keen interest in strategic financial planning, portfolio management, and long-term wealth-building strategies. Continuously researching the best ways to allocate capital for future financial growth.
- Fraternity Involvement: Actively contribute to fraternity philanthropy efforts and community service initiatives, fostering a culture of giving back. Engage in brotherhood events that strengthen leadership, teamwork, and lifelong connections.
Languages
English
Professional
Timeline
Shift Leader
Cold Stone
05.2024 - 08.2024
Line Worker
Chipotle
04.2023 - 09.2023
Food Runner
Pine Valley Country Club
10.2021 - 04.2023
High School Diploma -
Carroll High School
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