Jacob George
Alumkal House, Kottayam
Summary
Seeking a career to utilize my knowledge, personal skills and experience to gain comprehensive understanding at a reputed organization which so as to take responsibility and contribute significantly.
Overview
8
8
years of professional experience
Work History
Quality Analyst
Verity Global Solutions
Bengaluru
08.2021 - Current
- Quality check on origination part of US residential loans boarded into bank account
- Part of migration process of different quality check process of servicing
- Worked with Pre-closing of loans as part of purchase and resale of mortgage
- Worked in Call monitoring team as a backup, on reviewing the calls of US customers and bank executives
- Daily cash remittance for investors from borrower collections.
- Reconciliation of PI & TI monthly account statements of government sponsored agency and private investors.
- Reviewing GSE loan sales.
- Reviewing construction loan & buydown loan agreements.
- Recovery of invoices from third-party or borrower basis of rules & guidelines.
Senior Analyst
Mr Cooper
05.2017 - 07.2021
- Acting as relationship manager for different portfolios for monthly queries regarding performance, starting from boarding of loan till liquidation
- Handled US Mortgage Residential loans and reported to Investment Banks where MBS are handled
- Responsibility of monthly fund transfer to Trust according to the rules and agreements
- Performs analysis of exception reports during the reporting cycle to make required corrections to the loans
- Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems.
Analyst
Royal Bank of Scotland
01.2016 - 05.2017
- Part of Fraud and Chargeback Operations in Personal and Business Banking
- Dealt with different brands such as RBS, NatWest, Ulster ROI and Ulster North
- Responsible for Refunds and Chargebacks.
- Dealing of high priority cases which is to be completed within stipulated time and report.
- Making stops of merchant identity in Visa page in order to stop further unauthorized debit transaction in customer account.
- Make customers informed regarding their request processing through letter, message or email.
Education
PGDM(MBA) - Finance
Rajagiri Business School
Cochin, India04-2015
Skills
- Investor Reporting
- Reconciliation
- Data Analysis
- Retail Banking
- Data Interpretation
- Relationship Management
- Mortgage Document Review
- Residential Mortgage Servicing
- Origination of loans
- Default Loan Servicing
- Process Migration
- Quality Check
- SQL
- VBA
- BI Reporting
- MS Excel
Projects
- Apart from monthly reconciliation of Custodial Accounts of different investors, aged variances lying under custodial were researched and cleared which was pending from 2013 and also Pending Mortgage Insurance funds and claims on liquidated loans has been researched and reported to claims department and recovered from concerned trust.
- Prepared a template of Adjustable Mortgage Rates where monthly variances have been registered occurring due to incorrect rates considered by system majorly happened at the time of modification as well as ARM changes
- Part of process migrations of multiple process.
- Prepared procedure document on different system access required for a new joiner which helped themselves to raise their own required access
Timeline
Quality Analyst
Verity Global Solutions
08.2021 - Current
Senior Analyst
Mr Cooper
05.2017 - 07.2021
Analyst
Royal Bank of Scotland
01.2016 - 05.2017
PGDM(MBA) - Finance
Rajagiri Business School
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