Jacob Heaton
Fort Wayne
Summary
Versatile Assistant Manager skilled at tackling routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a proven track record of streamlining operations and increasing efficiency. With ten years of experience in warehouse operations, production management, organizational development, and team building within diverse industries, excels in planning, coordinating, and executing successful production strategies. Strong collaboration skills enable effective prioritization of activities, translation of business requirements into solutions, and achievement of defined objectives while working closely with senior stakeholders. Solid track record of improving operational stability, efficiency, and profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver/Assistant Manager
Fedex Ground
01.2023 - Current
- Manage all delivery daily schedules and ensure timely and accurate deliveries of packages for the day
- Achieved an on-time delivery rate of 98%
- Maintain vehicle readiness with routine vehicle inspections on all vehicles
- Assist in pre-hire and driver's training
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Weapons Squad Leader/Platoon Sergeant
US Army National Guard
04.2012 - Current
- Demonstrated strong decision-making skills under pressure by adapting to changing mission parameters, enemy tactics, or unexpected circumstances.
- Evaluated personnel performance on a regular basis to identify areas for improvement and develop targeted coaching strategies for increased proficiency.
- Mentored junior soldiers in the development of their leadership skills, contributing to a stronger chain of command within the unit.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
Education
Bachelor of Arts - Political Science, Psychology, International Studies, Peace and Conflict Studies
Purdue University
Fort Wayne, Indiana08.2024
HS Diploma -
R. Nelson Snider High School
Fort Wayne, Indiana06.2011
Skills
- Time management
- Safety management
- Strategic planning
- Verbal and written communication
- Complex Problem-solving
- Team leadership
- Microsoft Excel expertise
- Microsoft Word mastery
- Planning and implementation
- Delegation
Awards
- 2 United States Army Commendation Medal
- 1 Army Reserve Components Achievement Medal
- 1 National Defense Service Medal
- 1 Good Conduct Medal
- 5 Army Achievement Medals
Certification
- International Studies
- Peace and Conflict Studies
Languages
French
Limited Working
English
Full Professional
Timeline
Driver/Assistant Manager
Fedex Ground
01.2023 - Current
Weapons Squad Leader/Platoon Sergeant
US Army National Guard
04.2012 - Current
HS Diploma -
R. Nelson Snider High School
Bachelor of Arts - Political Science, Psychology, International Studies, Peace and Conflict Studies
Purdue University
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