Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JACOB HOLDER

Indianapolis

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Auditor

FedEx
08.2022 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Achieved faster response times in customer support systems by integrating real-time communication channels into existing applications.
  • Established effective customer support systems, resolving issues promptly and fostering positive relationships with management.
  • Provided exceptional customer support, addressing concerns and resolving problems effectively.

General Manager

UBreakIFix
04.2016 - 08.2022


  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Disassembled computer systems to troubleshoot and resolve hardware issues
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
  • Configured new employee work stations, including all hardware, software and peripheral devices
  • Maintained inventory of IT supplies by checking levels on daily basis
  • Strengthened client relationships through regular communication, providing exceptional customer service.

Key Holder

Gamestop
01.2015 - 01.2016
  • Customer service, satisfaction, and communication
  • Monitored multiple databases to keep track of all company inventory
  • Supervised teams of up to 10 employees and provided leadership and guidance to boost productivity, customer service levels and sales success
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies

Assistant Manager

Domino's Pizza
01.2014 - 01.2015
  • Trained team of 13 to deliver outstanding customer service
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership

Education

High School Diploma - General Studies

Hamilton Southeastern High School
Fishers Indiana
2014

Skills

  • Customer Service
  • Microsoft Office expert
  • Good communication skills
  • Application expert
  • Call triaging
  • Shipping procedures understanding
  • Troubleshooting proficiency
  • Bookkeeping
  • Customer Contact
  • Quality assurance
  • Customer Relations
  • Excellent written and oral communication

References

Aaron Rice - (317) 749-9572

Keith Matthews - (317) 507-6321

Timeline

Auditor

FedEx
08.2022 - Current

General Manager

UBreakIFix
04.2016 - 08.2022

Key Holder

Gamestop
01.2015 - 01.2016

Assistant Manager

Domino's Pizza
01.2014 - 01.2015

High School Diploma - General Studies

Hamilton Southeastern High School
JACOB HOLDER