JACOB HOLDER
Indianapolis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Auditor
FedEx
Indianapolis, IN
08.2022 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Achieved faster response times in customer support systems by integrating real-time communication channels into existing applications.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with management.
- Provided exceptional customer support, addressing concerns and resolving problems effectively.
General Manager
UBreakIFix
Carmel, IN
04.2016 - 08.2022
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Configured new employee work stations, including all hardware, software and peripheral devices
- Maintained inventory of IT supplies by checking levels on daily basis
- Strengthened client relationships through regular communication, providing exceptional customer service.
Key Holder
Gamestop
Indianapolis, IN
01.2015 - 01.2016
- Customer service, satisfaction, and communication
- Monitored multiple databases to keep track of all company inventory
- Supervised teams of up to 10 employees and provided leadership and guidance to boost productivity, customer service levels and sales success
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies
Assistant Manager
Domino's Pizza
Indianapolis, IN
01.2014 - 01.2015
- Trained team of 13 to deliver outstanding customer service
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
Education
High School Diploma - General Studies
Hamilton Southeastern High School
Fishers Indiana2014
Skills
- Customer Service
- Microsoft Office expert
- Good communication skills
- Application expert
- Call triaging
- Shipping procedures understanding
- Troubleshooting proficiency
- Bookkeeping
- Customer Contact
- Quality assurance
- Customer Relations
- Excellent written and oral communication
Timeline
Auditor
FedEx
08.2022 - Current
General Manager
UBreakIFix
04.2016 - 08.2022
Key Holder
Gamestop
01.2015 - 01.2016
Assistant Manager
Domino's Pizza
01.2014 - 01.2015
High School Diploma - General Studies
Hamilton Southeastern High School