Jacob Johnson
Greenwood
Summary
Detail-Oriented Logistic Coordinator with experience in managing a fleet of vehicles. Experienced in customer service that provides me with the skills to effectively communicate with customers and vendors. As well as, strong background in team work that allows me to further company goals and relationships.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Enterprise
03.2022 - 04.2026
- Coordinate logistical moves for sold vehicles and vehicles being turned in from fleet contract customers.
- keep updated logs in computer systems for all vehicles in fleet, including systems like Microsoft excel.
- Work with vendors and dealerships to repair and recondition vehicles if needed. Also, Maintain healthy relations and clear dialogue with transport companies and vendors to maintain business needs.
- Take incoming calls from customers and use customer service to meet their needs on a call-by-call basis. As well as, Make outbound calls for updates on vehicles when needed. Send daily reports to managers regarding business performance.
Customer Service Representative
Johnson Heating Cooling and Plumbing
09.2021 - 03.2022
- Take inbound calls to schedule customers for services needed on their home.
- Input detailed notes in the computer system so the service team can provide the best service to customers.
- Make outbound calls to customers for maintenance services.
- Be able to determine customers' needs and explain expectations of service so company reputation is upheld.
Customer Service Representative
Anthem
11.2018 - 11.2020
- Take inbound calls from members regarding their benefits, claims, and general questions about their health insurance.
- Be able navigate many different systems, on computer, that contain health plan information for health plans.
- maintain positive communication so that members get the best information and are fully informed of their benefits.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN05-2014
No Degree - General Studies
Indiana State University
Terre Haute, INSkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
Timeline
Logistics Coordinator
Enterprise
03.2022 - 04.2026
Customer Service Representative
Johnson Heating Cooling and Plumbing
09.2021 - 03.2022
Customer Service Representative
Anthem
11.2018 - 11.2020
High School Diploma -
Whiteland Community High School
No Degree - General Studies
Indiana State University