Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Johnson

Greenwood

Summary

Detail-Oriented Logistic Coordinator with experience in managing a fleet of vehicles. Experienced in customer service that provides me with the skills to effectively communicate with customers and vendors. As well as, strong background in team work that allows me to further company goals and relationships.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

Enterprise
03.2022 - 04.2026
  • Coordinate logistical moves for sold vehicles and vehicles being turned in from fleet contract customers.
  • keep updated logs in computer systems for all vehicles in fleet, including systems like Microsoft excel.
  • Work with vendors and dealerships to repair and recondition vehicles if needed. Also, Maintain healthy relations and clear dialogue with transport companies and vendors to maintain business needs.
  • Take incoming calls from customers and use customer service to meet their needs on a call-by-call basis. As well as, Make outbound calls for updates on vehicles when needed. Send daily reports to managers regarding business performance.

Customer Service Representative

Johnson Heating Cooling and Plumbing
09.2021 - 03.2022
  • Take inbound calls to schedule customers for services needed on their home.
  • Input detailed notes in the computer system so the service team can provide the best service to customers.
  • Make outbound calls to customers for maintenance services.
  • Be able to determine customers' needs and explain expectations of service so company reputation is upheld.

Customer Service Representative

Anthem
11.2018 - 11.2020
  • Take inbound calls from members regarding their benefits, claims, and general questions about their health insurance.
  • Be able navigate many different systems, on computer, that contain health plan information for health plans.
  • maintain positive communication so that members get the best information and are fully informed of their benefits.

Education

High School Diploma -

Whiteland Community High School
Whiteland, IN
05-2014

No Degree - General Studies

Indiana State University
Terre Haute, IN

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service

Timeline

Logistics Coordinator

Enterprise
03.2022 - 04.2026

Customer Service Representative

Johnson Heating Cooling and Plumbing
09.2021 - 03.2022

Customer Service Representative

Anthem
11.2018 - 11.2020

High School Diploma -

Whiteland Community High School

No Degree - General Studies

Indiana State University
Jacob Johnson