Jacob Joseph
Project Manager
Pune
Summary
Dynamic and results-driven Project Manager with 20+ years of cross-domain experience in Telecom, Finance, and Insurance, delivering large-scale digital transformation, billing, and revenue assurance programs across the US and Europe. Expert in project governance, stakeholder management, and process optimization, driving measurable business outcomes and operational excellence through data-driven decision-making and automation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Project Manager-Digital Transformation & BSS Programs
Amdocs Development Center, Pune
06.2012 - Current
- Directed multi-million-dollar BSS and digital transformation projects across the US and Netherlands, ensuring scope, quality, and delivery within SLAs.
- Led end-to-end project execution including estimation, budgeting, resource allocation, governance, and performance tracking.
- Improved cross-functional coordination through Agile and SAFe frameworks, accelerating delivery timelines.
- Strengthened delivery efficiency by streamlining DevOps collaboration and release planning processes.
- Partnered with senior leadership to align program objectives with business goals, driving measurable ROI.
- Championed risk management, change control, and quality assurance initiatives to ensure smooth transitions to BAU.
- Improved billing accuracy from 55% to 98% through process automation, reducing revenue leakage and enhancing customer satisfaction.
- Clients: T-Mobile, Vodafone Ziggo, CenturyLink, AT&T & Yetel Digital: Feb2022 – Nov 2024
Project Manager – Release Planning
Amdocs Development Center, Pune
01.2018 - 01.2019
- Owned release management strategy and execution across multiple BSS programs ensuring smooth, timely deployments.
- Verified readiness and entry criteria for regression testing and coordinated late admission approvals for unscheduled releases.
- Performed risk analysis, change impact assessments, and release calendar management.
- Acted as liaison between technology, QA, and business teams, ensuring issue resolution and business continuity during releases.
- Improved release predictability and quality through data-driven reporting and streamlined governance practices.
Operations Manager – Revenue Assurance
Amdocs Development Center, Pune
01.2012 - 01.2018
- Led a 40-member offshore Revenue Assurance team ensuring end-to-end monitoring of billing, order management, and dispatch processes.
- Designed KPIs and dashboards for leakage detection and recovery tracking, ensuring transparency and operational transparency.
- Drove continuous process improvement and automation to improve cycle efficiency and reduce manual intervention.
- Partnered with stakeholders across Finance, IT, and Operations to ensure revenue integrity and compliance.
- Successfully transitioned multiple legacy RA functions to a centralized model, improving scalability and accuracy.
- Client: Bell Canada
Team Lead – Fund Accounting
Bank of New York Mellon, Pune
05.2011 - 06.2012
- Managed daily fund accounting operations including NAV calculation, balance sheet reconciliation, and P&L reporting for UK-listed investment trusts.
- Ensured accuracy and compliance through detailed variance analysis, audit support, and issue resolution.
- Liaised with clients for process optimization and timely financial deliverables.
Process Lead – Credit Control & Reporting
AXA Business Services, Pune
01.2005 - 01.2011
- Managed credit control, month-end close, and financial reporting for insurance portfolios.
- Led variance analysis and reconciliation of outstanding balances, reducing aged receivables.
- Coordinated with brokers, underwriters, and branch managers to resolve payment and policy discrepancies.
- Supported strategic decision-making by providing data-driven insights and performance reports.
Customer Care Executive – Credit Card and Banking Operations
Mphasis, Pune
12.2003 - 07.2005
- Processing Credit Card payments, identify documents labeled & folder them respective categories into the online application provided by the client.
- Collection of credit Card payments, dealing with queries related to Payments of bills.
- Clients: Citi Bank, Abbey National
Education
Corporate MBA - Financial Management
SIBM
M.Com - Business Administration
St Vincent College of Commerce
Post-Graduation Diploma - Banking & Finance
Pune University
Skills
PMP and PRINCE2 certified
Certification
PMP (Certificate Number: 3563526)
Timeline
Project Manager – Release Planning
Amdocs Development Center, Pune
01.2018 - 01.2019
Project Manager-Digital Transformation & BSS Programs
Amdocs Development Center, Pune
06.2012 - Current
Operations Manager – Revenue Assurance
Amdocs Development Center, Pune
01.2012 - 01.2018
Team Lead – Fund Accounting
Bank of New York Mellon, Pune
05.2011 - 06.2012
Process Lead – Credit Control & Reporting
AXA Business Services, Pune
01.2005 - 01.2011
Customer Care Executive – Credit Card and Banking Operations
Mphasis, Pune
12.2003 - 07.2005
M.Com - Business Administration
St Vincent College of Commerce
Post-Graduation Diploma - Banking & Finance
Pune University
Corporate MBA - Financial Management
SIBM