Jacob Julian
Kottayam
Summary
Experienced IT professional with a strong background in system administration and customer support. Skilled in networking and hardware maintenance, with a proven record of improving office processes. Demonstrated leadership in managing IT projects and enhancing team performance. Seeking to leverage technical expertise to support organizational goals in a system/network administrator role.
Overview
20
20
years of professional experience
Work History
Office Assistant
NISSAN BUSINESS SOLUTIONS PVT.LTD
Kottayam
11.2020 - 02.2025
- Assisted Licensing team with daily operations and supported Manager's various initiatives.
- Oversaw IT-related tasks and managed activities of sister concerns at NISSAN BUSINESS SOLUTIONS PRIVATE LIMITED.
- Demonstrated strong organizational skills while multitasking in a fast-paced environment.
Team Leader
SYSNET GLOBAL TECHNOLOGIES PVT.LTD
New Delhi
11.2018 - 06.2020
- Managed ACER warranty project across multiple locations, ensuring operational efficiency and customer satisfaction.
- Led teams in Cochin, Thrissur, Kottayam, Trivandrum, Kozhikode, and other branches for Sysnet Global Technologies Pvt Ltd.
- Implemented strategic project management practices to meet deadlines and surpass client expectations.
Cultivated leadership and communication skills while directing project execution.
Desktop Support Engineer
SYSNET GLOBAL TECHNOLOGIES PVT.LTD
New Delhi
07.2015 - 11.2018
- Managed bank projects for IDBI, Indusind, Union Bank, United Bank of India, Bank of Baroda, Reliance Petroleum, POSIFLEX, and Ministry of Agriculture.
- Collaborated with cross-functional teams to achieve successful project outcomes.
- Implemented innovative solutions that enhanced project efficiency and improved client satisfaction.
Service Manager
M/s The RootLabs
Kottayam
11.2008 - 03.2011
- Company Overview: IT training and service
- Responsible for supervising a team of service engineers, who attend to service calls for different clients
- Duties involve making duty roaster for service engineers, arranging for customer satisfaction surveys, debriefing service engineers as well as attending service calls directly for The RootLabs loyal and esteemed customers
- IT training and service
System administrator /Content manager
M/s InfoConnect
Kottayam
11.2007 - 10.2008
- Company Overview: Share broking firm
- Responsible for maintaining systems used for online share brooking
- Maintaining database of customers as well as monitoring share market trends and involving in transaction of purchase or sale of shares for customers
- Responsibilities also involved being content manager to a website (NOWRUNNING.COM), responsibilities involved managing content for daily updating the website
- Share broking firm
Customer Support Engineer in Hardware and Networking
M/s ORION ELECTRONIC SYTEMS
Kottayam
09.2005 - 08.2007
- Company Overview: IT service and sales provider
- Responsible for attending all service support calls for Desktop, Laptop, Server support and Network infrastructure maintenance for corporate and domestic clients
- IT service and sales provider
Technical Support Associate
DELL International
Bangalore
12.2004 - 04.2005
- Responsible for Technical support to Desktop segment Dell Dimensions series
- Responsibilities involved voice support to US customers for any technical issues to Dell Dimension series desktops
- Job profile involved taking calls, maintaining logs, escalating calls, maintaining customer databases and providing proper technical assistance
Education
Diploma in Computerized Professional Accounting - Financial Accounting
SILICON WORLD COMPUTER COLLEGE
Kottayam,Kerala07-2012
Diploma in Computer Network Administration -
CORONA INSTITUTE OF TECHNOLOGY
Kottayam, Kerala10-2000
Diploma in Computer Hardware and Maintenance -
CORONA INSTITUTE OF TECHNOLOGY
Kottayam, Kerala08-2000
Honors Diploma in Network Centered Computing -
NIIT
Kottayam, Kerala02-2000
B.Com -
Baselius College
Kottayam01.1996
Pre-Degree -
Baselius College
Kottayam01.1993
C.B.S.E 10th -
Abu Dhabi Indian School
U.A.E01.1991
Skills
- Microsoft Office
- Data entry
- IT troubleshooting
- Team leadership
- Problem solving
- Office administration
- Project coordination
- Technical support
- Front office management
- Dedicated team player
Languages
- English
- Malayalam
- Tamil
- Hindi
Personal Information
- Date of Birth: 12/31/75
- Gender: Male
- Marital Status: Married
Affiliations
Member of KERALA STATE HUMAN RIGHTS PROTECTION
COUNCIL - Project : Shelter and Rehabilitation of
Convicted and Poor Persons
Timeline
Office Assistant
NISSAN BUSINESS SOLUTIONS PVT.LTD
11.2020 - 02.2025
Team Leader
SYSNET GLOBAL TECHNOLOGIES PVT.LTD
11.2018 - 06.2020
Desktop Support Engineer
SYSNET GLOBAL TECHNOLOGIES PVT.LTD
07.2015 - 11.2018
Service Manager
M/s The RootLabs
11.2008 - 03.2011
System administrator /Content manager
M/s InfoConnect
11.2007 - 10.2008
Customer Support Engineer in Hardware and Networking
M/s ORION ELECTRONIC SYTEMS
09.2005 - 08.2007
Technical Support Associate
DELL International
12.2004 - 04.2005
Diploma in Computerized Professional Accounting - Financial Accounting
SILICON WORLD COMPUTER COLLEGE
Diploma in Computer Network Administration -
CORONA INSTITUTE OF TECHNOLOGY
Diploma in Computer Hardware and Maintenance -
CORONA INSTITUTE OF TECHNOLOGY
Honors Diploma in Network Centered Computing -
NIIT
B.Com -
Baselius College
Pre-Degree -
Baselius College
C.B.S.E 10th -
Abu Dhabi Indian School
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