Jacob Mayo
Highland
Summary
Dynamic Operations Manager with a proven track record at Great Lakes Environmental Construction, enhancing project efficiency and compliance through effective team leadership and safety protocol implementation. Skilled in problem-solving and OSHA compliance, I empower teams to achieve operational excellence while consistently delivering projects on time and within budget.
Overview
18
18
years of professional experience
Work History
Operations Manager
Great Lakes Environmental Construction
Gary IN
06.2018 - Current
- Streamlined project workflows, improving operational efficiency and reducing completion time.
- Managed cross-functional teams to ensure timely execution of environmental construction projects.
- Developed and implemented safety protocols, enhancing workplace compliance and employee welfare.
- Facilitated training sessions for staff on equipment usage and safety standards.
- Coordinated resource allocation to optimize project delivery and minimize costs.
- Led quality assurance initiatives, ensuring adherence to environmental regulations and standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Supervisor
UPS
Hodgkins Illinois
02.2013 - 06.2018
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team performance, providing coaching and training for skill enhancement.
- Implemented process improvements to optimize workflow efficiency and reduce delays.
- Coordinated logistics and resource allocation to meet operational targets consistently.
- Developed and enforced standard operating procedures to enhance operational consistency.
- Fostered a collaborative team environment, promoting open communication and teamwork initiatives.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Shop Manager
Active Auto Body
Gary, IN
04.2008 - 01.2013
- Oversaw daily operations, ensuring optimal workflow and efficiency in shop activities.
- Managed inventory control, reducing excess stock and improving supply chain processes.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented quality assurance protocols, ensuring compliance with industry standards and customer satisfaction.
- Analyzed repair processes, identifying areas for improvement to enhance service delivery timelines.
- Coordinated scheduling of repairs, optimizing resource allocation and minimizing downtime for customers.
- Led safety initiatives, promoting adherence to regulations and reducing workplace incidents through training programs.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Education
GED -
Area Career Center
Hammond Indiana Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- First aid training
- OSHA compliance
- Hazmat responder
- CPR/AED
- Employee Safety and Health
- Hazmat
Timeline
Operations Manager
Great Lakes Environmental Construction
06.2018 - Current
Operations Supervisor
UPS
02.2013 - 06.2018
Shop Manager
Active Auto Body
04.2008 - 01.2013
GED -
Area Career Center