JACOB PHILIP
Al Farwaniyah,FA
Summary
Friendly and well-presented professional with experience in guest relations, customer service, and handling client experiences across different platforms. I stay calm under pressure, enjoy working with people from different cultures, and always aim to give a smooth, positive experience to every guest. I’m confident in communication, well-groomed, and genuinely passionate about hospitality and creating a good impression wherever I go.
Overview
4
4
years of professional experience
Work History
Marketing & Client Experience Manager
Label'A Inc.
03.2024 - Current
- Developed and implemented client-facing brand campaigns to build trust, emotional engagement, and long-term loyalty
- Delivered high-quality service by handling 500+ customer inquiries with professionalism, empathy, and timely resolution
- Communicated with international clients across platforms like Shopify, Etsy, and Instagram, ensuring clarity, warmth, and cultural sensitivity
- Led personalized styling sessions with premium clients, demonstrating attention to detail and commitment to exceeding expectations
- Managed full-cycle order tracking and issue resolution, staying calm under pressure and focused on guest satisfaction
- Trained and supervised team members on grooming standards, service tone, and professional communication aligned with luxury hospitality values
Guest Relations & Service Manager
Vandrums Restaurant
11.2021 - 09.2023
- Took care of guest experiences from the moment they walked in, making sure they felt comfortable, heard, and well looked after
- Handled tough situations and complaints with patience and professionalism, always aiming to turn a negative into a positive outcome
- Managed a small team during busy hours, ensuring service ran smoothly and everyone stayed focused and presentable
- Helped guests with special requests, last-minute bookings, or dietary needs by staying calm under pressure and finding quick solutions
- Made sure the service team followed grooming standards and maintained a polite, positive attitude at all times
- Personally followed up with repeat guests to build strong connections and ensure they felt valued and welcomed back
Education
Mechanical Engineering
AVIT
08-2023
Skills
- Customer Service Excellence
- Conflict Resolution & Complaint Handling
- Team Collaboration & Supervision
- Professional Communication (Verbal & Written)
- Multicultural Client Interaction
- Calm Under Pressure
- Attention to Grooming & Presentation
- Time & Task Management
- Guest Experience Management
- Empathy & Emotional Intelligence
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Marketing & Client Experience Manager
Label'A Inc.
03.2024 - Current
Guest Relations & Service Manager
Vandrums Restaurant
11.2021 - 09.2023
Mechanical Engineering
AVIT
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