Summary
Overview
Work History
Education
Skills
Certification
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Hi, I’m

Jacob Pullanthara

Technical Product Manager II
Mumbai
Jacob Pullanthara

Summary

Results-driven Technical Product Manager with over 10 years of experience in the Mapping, Location Data, and Automotive Product industries. Proven expertise in leading cross-functional teams, developing product roadmaps, and delivering high-impact features. Adept at leveraging Agile and Scrum methodologies to optimize product development processes, resulting in 100+ successful feature launches. Skilled in stakeholder management, data-driven decision-making, and user-centric design. Seeking to transition into a Product Owner role to further drive product strategy and innovation

Overview

10
years of professional experience
5
years of post-secondary education
1
Certification

Work History

Here Technologies
Mumbai

Technical Product Manager
3 2022 - Current

Job overview

  • Collaborated with Product Management & Architecture Teams to translate business requirements into actionable product specifications for 5 Key Services
  • Defined and prioritized over 50 product requirements and created product roadmap for 5 key feature services for Engineering Teams
  • Facilitated alignment between Engineering, Architecture, Product Management Teams & Stakeholders ensuring product objectives are met as per deliverables
  • Implemented domain knowledge strategies for validation creation and onboarding across 3 feature services, enhancing validation accuracy by 50%
  • Successfully implemented and onboarded 100 critical, major, and minor feature validations, contributing to increase in feature reliability
  • Coordinated weekly and monthly data seeding activities according to strict schedules, ensuring 100% adherence to timelines
  • Analyzed approximately 4 issues monthly, consistently meeting or exceeding 95% of SLA targets for seeding activities
  • Delivered high-quality technical documentation to support sales, training, and client implementations

Here Technologies
Mumbai

Process Systems Engineer II (Release Manager, NDS Maps)
10.2020 - 03.2022

Job overview

  • Managed end-to-end map update release process and pipelines for Volkswagen Group, ensuring 100% on-time releases and maintaining a 99% accuracy rate
  • Delivered 22 releases (20 production, 2 test) annually, maintaining a zero critical defect rate post-deployment
  • Authored and distributed release notes and technical documentation for map releases, enhancing stakeholder understanding
  • Developed 6 automation scripts that reduced manual release activities by 50%, increasing efficiency and decreasing release cycle times
  • Coordinated with testing team to generate timely testing reports for map package deliveries, ensuring 100% schedule compliance and improving issue detection rates by 25%
  • Acted as backup Error Manager for map changes, effectively triaging and resolving customer-raised issues with resolution rate of 90% within SLA

Here Technologies
Mumbai

Technical Analyst II
10.2019 - 10.2020

Job overview

  • Served as Primary Single Point of Contact (SPOC) for Advanced Exception Management Team
  • Collaborated with Data Operations and Engineering teams to capture requirements and successfully launched AEM Workflow Editor, increasing workflow efficiency by 40%
  • Initiated and led 4 process launches and 2 tool launches across team verticals, enhancing operational workflows and boosting team productivity by 25% using Nextgen map making tools
  • Conducted in-depth analytics on existing processes, providing actionable recommendations that streamlined operations and reduced process time by 20%
  • Served as Scrum Master for 10-member cross-functional team, facilitating sprint planning, backlog grooming, and retrospectives
  • Managed backlog grooming and sprint planning for team, prioritizing 100+ user stories to align with strategic goals
  • Developed and streamlined new launch framework for internal tools and workstreams, enhancing launch efficiency
  • Designed QGIS model that decreased fallout bifurcation time from 15 hours per user to 14 seconds, achieving 99% reduction in manual processing time

Here Technologies
Mumbai

Technical Analyst I
12.2017 - 10.2019

Job overview

  • Transitioned Advanced Engineering & Launch Activities from Fargo to Mumbai for Enhanced Cartographic Layers, Observation Repository & Community
  • Facilitated Process Launches, Process Enhancements and Tooling Discussions
  • Provide Subject Matter Expertise, Process & Tooling Insights to Community & Observation Repository Data Operations Teams which consisted of over 100 Members
  • Coordinating with Engineering Teams to have Map Making Tools Developed as per current requirements of Data Operations
  • Testing & Setting up Early Adopter Programs in Data Operations for 200+ Members

Here Technologies
Mumbai

Geographic Information Systems Analyst II
03.2017 - 11.2017

Job overview

  • Managed CBBC Project as Subject Matter Expert with team size of 12 Members
  • Coordinated with Local Mapping Operations to ensure smooth & on time delivery of project scope every quarter
  • Ensured Map Coding Standards are met where quality scores of 99% are met for quarterly project scope
  • Performed initial quality checks before every quarterly delivery
  • Co-ordinated Internal Project Transitions across 2 different Data Operations sites in Mumbai

Here Technologies
Mumbai

Geographic Information Systems Analyst I
04.2015 - 03.2017

Job overview

  • Creation and updating of Here Products was accomplished using Here proprietary software
  • Perform Database quality checks as per Here Quality Standards
  • Co-ordinated with cross functional teams to meet Project Deliverables

AMI Logistics India Pvt Ltd
Mumbai

Sales Executive
11.2014 - 01.2015

Job overview

  • Developed and Implemented Sales Strategies to achieve sales Targets
  • Build and maintain strong relationships with customers
  • Identify new business opportunities and expand customer base
  • Provide excellent customer service to ensure customer satisfaction
  • Collaborate with other internal departments to ensure smooth operations

AMI Logistics India Pvt Ltd
Mumbai

Backend Sales
07.2013 - 10.2014

Job overview

  • Place bookings for clients and ensure smooth flow of export related activities
  • Quote rates to clients on behalf of sales team
  • Ensure release of B/L and Invoices to customers
  • Follow up on filing Shipping Instructions as per cut-offs
  • Provide excellent customer service to ensure customer satisfaction

Education

SIES College of Arts Science & Commerce
Mumbai

Bachelor of Management Studies from Finance
03.2010 - 03.2013

St Xavier's College
Mumbai

Higher Secondary Certificate from Arts
04.2008 - 03.2010

Skills

Product Management

Certification

Lean Six Sigma White Belt, Advanced Innovation Group Pro Excellence (AIGPE), ZSSWB121151729, 02/23
Availability
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid sick leave

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Malayalam
Beginner (A1)

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Jacob PullantharaTechnical Product Manager II