Hi, I’m
Jacob Pullanthara
Technical Product Manager II
Mumbai
Summary
Results-driven Technical Product Manager with over 10 years of experience in the Mapping, Location Data, and Automotive Product industries. Proven expertise in leading cross-functional teams, developing product roadmaps, and delivering high-impact features. Adept at leveraging Agile and Scrum methodologies to optimize product development processes, resulting in 100+ successful feature launches. Skilled in stakeholder management, data-driven decision-making, and user-centric design. Seeking to transition into a Product Owner role to further drive product strategy and innovation
Overview
10
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Here TechnologiesMumbai
Technical Product Manager
3 2022 - Current
Job overview
- Collaborated with Product Management & Architecture Teams to translate business requirements into actionable product specifications for 5 Key Services
- Defined and prioritized over 50 product requirements and created product roadmap for 5 key feature services for Engineering Teams
- Facilitated alignment between Engineering, Architecture, Product Management Teams & Stakeholders ensuring product objectives are met as per deliverables
- Implemented domain knowledge strategies for validation creation and onboarding across 3 feature services, enhancing validation accuracy by 50%
- Successfully implemented and onboarded 100 critical, major, and minor feature validations, contributing to increase in feature reliability
- Coordinated weekly and monthly data seeding activities according to strict schedules, ensuring 100% adherence to timelines
- Analyzed approximately 4 issues monthly, consistently meeting or exceeding 95% of SLA targets for seeding activities
- Delivered high-quality technical documentation to support sales, training, and client implementations
Here TechnologiesMumbai
Process Systems Engineer II (Release Manager, NDS Maps)
10.2020 - 03.2022
Job overview
- Managed end-to-end map update release process and pipelines for Volkswagen Group, ensuring 100% on-time releases and maintaining a 99% accuracy rate
- Delivered 22 releases (20 production, 2 test) annually, maintaining a zero critical defect rate post-deployment
- Authored and distributed release notes and technical documentation for map releases, enhancing stakeholder understanding
- Developed 6 automation scripts that reduced manual release activities by 50%, increasing efficiency and decreasing release cycle times
- Coordinated with testing team to generate timely testing reports for map package deliveries, ensuring 100% schedule compliance and improving issue detection rates by 25%
- Acted as backup Error Manager for map changes, effectively triaging and resolving customer-raised issues with resolution rate of 90% within SLA
Here TechnologiesMumbai
Technical Analyst II
10.2019 - 10.2020
Job overview
- Served as Primary Single Point of Contact (SPOC) for Advanced Exception Management Team
- Collaborated with Data Operations and Engineering teams to capture requirements and successfully launched AEM Workflow Editor, increasing workflow efficiency by 40%
- Initiated and led 4 process launches and 2 tool launches across team verticals, enhancing operational workflows and boosting team productivity by 25% using Nextgen map making tools
- Conducted in-depth analytics on existing processes, providing actionable recommendations that streamlined operations and reduced process time by 20%
- Served as Scrum Master for 10-member cross-functional team, facilitating sprint planning, backlog grooming, and retrospectives
- Managed backlog grooming and sprint planning for team, prioritizing 100+ user stories to align with strategic goals
- Developed and streamlined new launch framework for internal tools and workstreams, enhancing launch efficiency
- Designed QGIS model that decreased fallout bifurcation time from 15 hours per user to 14 seconds, achieving 99% reduction in manual processing time
Here TechnologiesMumbai
Technical Analyst I
12.2017 - 10.2019
Job overview
- Transitioned Advanced Engineering & Launch Activities from Fargo to Mumbai for Enhanced Cartographic Layers, Observation Repository & Community
- Facilitated Process Launches, Process Enhancements and Tooling Discussions
- Provide Subject Matter Expertise, Process & Tooling Insights to Community & Observation Repository Data Operations Teams which consisted of over 100 Members
- Coordinating with Engineering Teams to have Map Making Tools Developed as per current requirements of Data Operations
- Testing & Setting up Early Adopter Programs in Data Operations for 200+ Members
Here TechnologiesMumbai
Geographic Information Systems Analyst II
03.2017 - 11.2017
Job overview
- Managed CBBC Project as Subject Matter Expert with team size of 12 Members
- Coordinated with Local Mapping Operations to ensure smooth & on time delivery of project scope every quarter
- Ensured Map Coding Standards are met where quality scores of 99% are met for quarterly project scope
- Performed initial quality checks before every quarterly delivery
- Co-ordinated Internal Project Transitions across 2 different Data Operations sites in Mumbai
Here TechnologiesMumbai
Geographic Information Systems Analyst I
04.2015 - 03.2017
Job overview
- Creation and updating of Here Products was accomplished using Here proprietary software
- Perform Database quality checks as per Here Quality Standards
- Co-ordinated with cross functional teams to meet Project Deliverables
AMI Logistics India Pvt LtdMumbai
Sales Executive
11.2014 - 01.2015
Job overview
- Developed and Implemented Sales Strategies to achieve sales Targets
- Build and maintain strong relationships with customers
- Identify new business opportunities and expand customer base
- Provide excellent customer service to ensure customer satisfaction
- Collaborate with other internal departments to ensure smooth operations
AMI Logistics India Pvt LtdMumbai
Backend Sales
07.2013 - 10.2014
Job overview
- Place bookings for clients and ensure smooth flow of export related activities
- Quote rates to clients on behalf of sales team
- Ensure release of B/L and Invoices to customers
- Follow up on filing Shipping Instructions as per cut-offs
- Provide excellent customer service to ensure customer satisfaction
Education
SIES College of Arts Science & CommerceMumbai
Bachelor of Management Studies from Finance
03.2010 - 03.2013
St Xavier's CollegeMumbai
Higher Secondary Certificate from Arts
04.2008 - 03.2010
Skills
Product Management
Product Roadmaping
Backlog Prioritization
Agile Methodologies
Scrum
Feature Launches
Agile Project Management
User Story Creation
Stakeholder Management
Product Strategy
Business Analysis
Data Analysis
Certification
Lean Six Sigma White Belt, Advanced Innovation Group Pro Excellence (AIGPE), ZSSWB121151729, 02/23
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid sick leaveLanguages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Malayalam
Beginner (A1)