Jacob Watkins
Greenwood
Summary
Dynamic sales professional with a proven track record at Fletcher CDJR, excelling in customer relationship building and sales expertise. Recognized for enhancing client satisfaction through tailored solutions and effective objection handling. Proficient in CRM software, consistently achieving high customer satisfaction ratings while driving revenue growth through strategic upselling and cross-selling techniques.
Overview
12
12
years of professional experience
Work History
Usher
Helium Comedy
10.2023 - 05.2024
- Managed guest seating and flow to optimize event experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with event staff to ensure smooth operations during high-traffic events.
- Trained new ushers on procedures and best practices for effective audience management.
- Greeted customers with smile and provided friendly, knowledgeable service.
Sales Representative
Fletcher CDJR
05.2012 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of product features and benefits to effectively communicate with clients.
- Engaged with customers through active listening to understand needs and recommend solutions.
- Participated in training sessions to develop sales techniques and product knowledge skills.
- Handled customer feedback professionally, contributing to improved service delivery standards.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
Center Grove High School
Greenwood, IN05-2011
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Product and service sales
- Customer retention
- Objection handling
- Upselling and cross selling
- Customer needs assessment
- Cold calling
- CRM proficiency
Timeline
Usher
Helium Comedy
10.2023 - 05.2024
Sales Representative
Fletcher CDJR
05.2012 - 10.2023
Center Grove High School
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