JACQUALINE GREENWOOD

• Processing the corporate bills for the telephones, hotel, clubs, cabs, stationary (monthly & daily bills) using SAP
• Processing visa letters to embassies
• Purchase order creation, Service entry creation for the corporate bills
• Coordinating with vendors and accounts team for billing & payments
• Report generation for day to day activities
• Monitoring of inventory of office supplies & coordinating with the vendors with attention to budgetary constraints
• Following-up for renewal of one time contracts & AMC pertaining to Office Service
• Handling a team of 10 staff for day to day routine activities in Despatch & Floor Attenders
• Composing the team's roster & maintaining the team's attendance
• Despatch Internal and External for Domestic and International
• Monthly & Daily postal work & documentation
• Stock maintaining and inventory reports in Library
• Library management, updates of Daily & Monthly Magazines and inventory
• Front Office Management
• Handling the office telephone board using EPABX Software
• Connecting local, national & International calls with the board
• Managing the Reception and aesthetics
• Visitor management through software and maintaining supporting reports
• Manage Front Desk mailbox (E-mail) and Respond to queries / requests
• Coordinate boardroom necessities for client visits and internal meeting
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Implemented innovative process improvements that enhanced productivity and reduced operational costs.
• Negotiated contracts with Printing, stationary and Courier vendors to secure favorable terms, resulting in significant cost savings for the company.

Front Office Management: November 2014 to February 2018

Office Service / Admin: March 2018 to August 2022

(See Above for complete list of responsibilities Handled)

• Customer Relationship & Front Office Management
• Managing the Front office
• Maintain all electronic and postal communication/couriers
• Interact with customers to follow-up on regular product service deadlines
• Coordinate Estimation slips for fresh orders
• Handle the petty cash register
• Maintain Stationary, inventory of goods, Spare parts, Etc
• Maintain, Esthetic, Ambience and cleanliness of the front office
• Handle the invoice register and collect payment from customers.

• Worked closely to resolve all Admin and HR related matters besides general front office management
• Managing the Front Desk and handling calls
• Receive, distribute and maintain a record of couriers
• Manage company mailbox (E-mail) and route it to the concerned dept
• Coordinate boardroom necessities for client visits and internal meetings
• Maintaining the attendance register
• Conducting 1st level interviews for new hires and internship trainees
• Draft and maintain confidential data for respective appointment orders
• Follow-up with management to process probation ending appraisal letters
• Replenishing stationary stock with external vendors.