Jacqueline Howard
Huntington
Summary
Dynamic professional with extensive experience in talent acquisition and team building. Skilled in developing recruitment strategies and fostering employee engagement, consistently achieving measurable improvements in operational efficiency and compliance.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Branch Manager & Staffing Specialist
Elwood Staffing
Fort Wayne
06.2023 - Current
- Supervised daily branch operations, ensuring compliance with company policies.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Recruited for upper-level professional, skilled trades, administrative, and industrial talent.
- Sourced candidates through various recruitment platforms and channels.
- Developed relationships with candidates throughout hiring process to boost engagement.
- Utilized applicant tracking systems to streamline recruitment processes and documentation.
- Posted job positions on multiple boards and media to attract diverse talent.
- Processed weekly and monthly payroll for employees accurately and promptly.
- Promoted from Staffing Recruiter to Branch Manager within six months.
Store Manager
Dollar Tree
Fort Wayne
01.2023 - 06.2023
- Oversaw daily operations, ensuring smooth store functionality and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Managed inventory levels, coordinating stock replenishment and merchandising displays.
- Recruited, trained and supervised new employees.
Store Manager
Casey's General Store
Marion
03.2018 - 12.2022
- Trained new team members and store leaders to enhance operational efficiency.
- Maintained accurate store inventory and managed ordering processes.
- Conducted hiring events, reviewed applications, and interviewed candidates.
- Generated daily sales reports, contributing to increased sales performance.
- Facilitated regular communication meetings to align team objectives.
- Collaborated with other store teams to share best practices and strategies.
- Achieved doubling of overall store profitability in first year.
- Reduced store turnover rate by 38% through effective team management.
Assistant Store Manager
Ricker's Oil Company
Anderson
10.2016 - 03.2018
- Delivered quality customer service to enhance client satisfaction.
- Trained new customer service specialists to ensure high performance standards.
- Maintained inventory and ordering processes for optimal stock levels.
- Completed fuel surveys to support operational compliance.
- Managed daily paperwork for accurate sales and reporting.
- Conducted hiring processes to onboard qualified candidates.
- Ensured compliance with audits and inspections from BP and regulatory authorities.
- Performed maintenance checks to uphold equipment functionality.
Development Assistant
White's Residential & Family Services
Wabash
08.2012 - 05.2014
- Tracked and maintained confidential donor gifts and records.
- Established relationships with current and prospective donors.
- Composed stories for newsletters and tax receipt letters.
- Coordinated fundraising events, including benefit dinners, golf marathons, and alumni gatherings.
- Developed written content for company webpage and created monthly and yearly giving reports.
- Managed office files and supplies to ensure operational efficiency.
- Generated reports and correspondence for CFO, CEO, Director of Development, and Communications Specialist.
- Designed, edited, and wrote layouts for quarterly newsletters targeting donors and alumni.
Senior Staffing Specialist
Pro Resources Staffing Services
Marion
01.2011 - 08.2011
- Cultivated and sustained strong client relationships through exceptional customer service.
- Recruited administrative and industrial talent for diverse manufacturing, warehouse, and clerical roles.
- Administered payroll and benefits for all employees, ensuring timely processing.
- Facilitated employee testing, training, and orientation for new hires.
- Established and nurtured relationships with customers in Marion area.
- Oversaw customer-specific applicant tracking database to manage over 300 seasonal employees.
- Increased audit score by 10%, achieving highest regional ranking.
Management Trainee
Oak Express
Fort Wayne
07.2010 - 01.2011
- Provided exceptional customer service through greetings and assistance.
- Presented pricing information and prepared contracts for transactions.
- Processed transactions efficiently using POS and inventory systems.
- Achieved personal sales goals consistently, driving revenue growth.
- Maintained up-to-date knowledge of sales promotions and store policies.
- Ensured compliance with payment, exchange, and security protocols.
Assistant Store Manager
Walmart
Wabash
10.2003 - 08.2009
- Managed daily store operations, including staff scheduling and customer service oversight.
- Ensured compliance with health and safety regulations throughout the store.
- Trained new employees on procedures and customer service best practices.
- Maintained inventory levels and organized stock for optimal accessibility.
- Coordinated team meetings to evaluate goals and discuss operational enhancements.
- Supervised team members, providing continuous training to elevate customer satisfaction.
- Conducted interviews and assessed candidates to make informed hiring decisions.
- Led teams in executing merchandising initiatives to enhance business effectiveness.
Education
GED -
Huntington North High School
Huntington, IN10-1998
Bachelor of Science - Organizational Leadership
Indiana Tech
Fort WayneSkills
- Applicant tracking systems
- Recruitment and talent acquisition
- Employee onboarding and engagement
- Payroll and budget administration
- Operational compliance and employment law
- Strategic planning and sourcing
- Team building and interviewing techniques
- Internal investigations and termination procedures
- Workers compensation management
Certification
OSHA 10 Certification
Timeline
Branch Manager & Staffing Specialist
Elwood Staffing
06.2023 - Current
Store Manager
Dollar Tree
01.2023 - 06.2023
Store Manager
Casey's General Store
03.2018 - 12.2022
Assistant Store Manager
Ricker's Oil Company
10.2016 - 03.2018
Development Assistant
White's Residential & Family Services
08.2012 - 05.2014
Senior Staffing Specialist
Pro Resources Staffing Services
01.2011 - 08.2011
Management Trainee
Oak Express
07.2010 - 01.2011
Assistant Store Manager
Walmart
10.2003 - 08.2009
GED -
Huntington North High School
Bachelor of Science - Organizational Leadership
Indiana Tech