Jacqueline Johnson
Rushville
Summary
Certified Pharmacy Technician with strong community and inpatient pharmacy experience, specializing in prescription data entry, insurance claim resolution and high-accuracy medication dispensing. Skilled in patient communication, workflow coordination, and HIPAA-compliant documentation. While all prior experience has been in on-site environments, brings a proven ability to excel in independent, detail-driven tasks that directly translate to remote pharmacy technician work. Eager to transition into a remote role supporting prescription processing, insurance troubleshooting, and patient services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
New Castle
01.2020 - Current
- Entering and processing prescriptions with high accuracy, verifying patient information, and ensuring proper dosage calculations.
- Communicate with patients to collect details, provide status updates, and coordinate with pharmacists.
- Resolve insurance issues through directed communications with payers, including Medicare and Medicaid.
- Answering incoming calls from patients, providers, and insurers, handling questions, and facilitating problem resolution.
- Support pharmacists by preparing labels, counting medications, and maintaining strict adherence to HIPAA guidelines.
- Manage workflow under busy conditions and complete tasks independently with minimal oversight.
Shift Lead Supervisor
Feeders Pet Supply
Greensburg
04.2022 - 10.2023
- Supervised daily store operations, maintained safety and cleanliness standards, and directed team workflow.
- Provided coaching and on-the-job training to improve team performance and customer interactions.
- Resolved customer concerns with professionalism and effective communication.
- Delegated tasks and ensured efficient performance across shifts.
Certified Pharmacy Technician Contract
Baptist Floyd Heath Hospital
New Albany
10.2022 - 01.2023
- Prepared inpatient medication doses, including sterile IV admixture and pediatric oral syringes.
- Restocking Omnicell cabinets and completing nursing unit medication requests.
- Delivering medications to patient care units and supporting inpatient workflow.
- Performed compounding and repackaging in accordance with USP standards.
Education
Associate of Science - Health Sciences
South College
Knoxville, TN05-2022
Skills
- Prescription data entry and accuracy
- Medicare and Medicaid claims
- Insurance troubleshooting
- Queue and workflow management
- Patient communication
- Dosage calculations
- HIPAA compliance
- Detail-oriented and a fast learner
- Pharmacy management systems
- Omnicell
- Microsoft Office
- Insurance and claims processing tools
Certification
- Certified Pharmacy Technician (CPhT)
- Basic Life Support (CPR and AED)
Timeline
Certified Pharmacy Technician Contract
Baptist Floyd Heath Hospital
10.2022 - 01.2023
Shift Lead Supervisor
Feeders Pet Supply
04.2022 - 10.2023
Certified Pharmacy Technician
Walmart
01.2020 - Current
Associate of Science - Health Sciences
South College