Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelynn Judd

Paoli

Summary

Dynamic Referral Specialist with a proven track record at Southern Indiana Community Health Care, excelling in patient referral management and insurance verification. Recognized for enhancing patient satisfaction through effective communication and problem-solving. Adaptable and detail-oriented, I thrive in fast-paced environments while maintaining confidentiality and ensuring compliance with medical standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Referral Specialist

Southern Indiana Community Health Care
08.2023 - Current
  • Assisted in processing patient referrals to ensure timely access to specialists.
  • Maintained accurate records of referral documentation for improved tracking and follow-up.
  • Communicated effectively with healthcare providers to facilitate smooth referral transitions.
  • Supported patients by answering inquiries and providing guidance on referral procedures.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.

Medical Records Clerk

Southern Indiana Community Health Care
01.2023 - Current
  • Managed patient records using Electronic Health Record (EHR) systems to ensure accuracy and compliance.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.

Front Staff Lead

Southern Indiana Community Health Care
10.2023 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained all front staff and completed their reviews.
  • Answered any questions or provided coverage and extra training when necessary.

Certified Indiana Navigator

Southern Indiana Community Health Care
05.2024 - 05.2025
  • Scheduled meeting with patients who didn't have health coverage and helped them gather the correct forms and information and helped them apply for health coverage usually through the state (Medicaid)

Receptionist

Southern Indiana Community Health Care
04.2022 - 10.2023
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Utilized multi-line phone system to handle incoming calls and direct them appropriately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Sent messages and refill requests to correct staff for them to be answered in a timely manner.

Store Manager

Collett Enterprises
06.2019 - 02.2022
  • Directed daily operations, ensuring efficient workflow and adherence to company policies.
  • Led team meetings to align objectives, enhance performance, and foster collaboration among staff.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Developed training programs for new employees, enhancing onboarding experience and productivity.
  • Cultivated strong customer relationships through exceptional service, increasing loyalty and repeat business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Verified truck inventory, making sure it was accurate and put it away.

Cashier

Family Dollar
08.2019 - 12.2019
  • Process transactions accurately using point-of-sale systems to ensure customer satisfaction.
  • Maintain organized cash register area to streamline operations and enhance efficiency.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Monitor inventory levels and assist with restocking shelves to optimize product availability.
  • Implement promotional displays to increase sales and improve store presentation standards.
  • Collaborate with team members to enhance workflow and maintain a positive work environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Guest Room Attendant

French Lick Resort
06.2013 - 03.2019
  • Oversaw daily cleaning operations to ensure guest rooms met high standards of cleanliness and presentation.
  • Implemented efficient room turnover processes, enhancing service speed without compromising quality.
  • Coordinated with front desk personnel to manage room availability and prioritize urgent cleaning requests.
  • Developed and maintained a systematic inventory of cleaning supplies, ensuring adequate stock levels at all times.
  • Resolved guest complaints promptly, contributing to improved overall guest satisfaction ratings.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Inspected rooms to confirm adherence to department standards.
  • Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
  • Exercised politeness and discretion when dealing with guests and guest property.
  • Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

High School Diploma - Phlebotomy Certification

Ivy Tech Community College of Indiana
Bloomington, IN
05-2026

High School Diploma -

Springs Valley High School
French Lick, IN
05-2015

Skills

  • Insurance verification
  • Data entry proficiency
  • Pre-authorizations
  • Medical terminology
  • Patient confidentiality
  • Caseload management
  • Referral tracking
  • Physician reports
  • Patient referral
  • Adaptable and flexible
  • Basic life support for health care providers (BLS)
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability

Certification

  • Certified Basic Life Support- 05/30/2023- Current
  • Certified Obstetric Risk Management- 08/11/2025
  • Certified Indiana Navigator- 05/17/2024- 05/30/2025

Timeline

Certified Indiana Navigator

Southern Indiana Community Health Care
05.2024 - 05.2025

Front Staff Lead

Southern Indiana Community Health Care
10.2023 - 09.2025

Referral Specialist

Southern Indiana Community Health Care
08.2023 - Current

Medical Records Clerk

Southern Indiana Community Health Care
01.2023 - Current

Receptionist

Southern Indiana Community Health Care
04.2022 - 10.2023

Cashier

Family Dollar
08.2019 - 12.2019

Store Manager

Collett Enterprises
06.2019 - 02.2022

Guest Room Attendant

French Lick Resort
06.2013 - 03.2019

High School Diploma - Phlebotomy Certification

Ivy Tech Community College of Indiana

High School Diploma -

Springs Valley High School

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Jacquelynn Judd