Jacquline Lindsay
Indianapolis,IN
Summary
Dynamic Collections Agent with a proven track record at Sallie Mae, adept at negotiating payment arrangements while ensuring customer satisfaction. Skilled in skip tracing and account management, I excel in high-pressure environments, consistently achieving fair resolutions and maintaining compliance with regulatory guidelines. Committed to delivering exceptional service and fostering positive client relationships.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
4
4
years of professional experience
Work History
Collections Agent
Sallie Mae Student Loan Services
04.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Walmart Stocker
Walmart
09.2021 - 04.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Consistently lifted materials weighing as much as 50 pounds.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.2021
Skills
- Product Movement Monitoring
- Verbal and Writing Communication
- Rotation Procedures
- Product Stocking
- Product Display
- Heavy Lifting
- Customer Satisfaction
- Customer Inquiries
Timeline
Collections Agent
Sallie Mae Student Loan Services
04.2023 - Current
Walmart Stocker
Walmart
09.2021 - 04.2023
High School Diploma -
Southport High School
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