Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Jada Brounson

Indianapolis,IN

Summary

I am seeking a full-time career opportunity that will assist me in building a solid foundation where I can grown in the work force community. I am knowledge thirsty and eager to build upon the skills I have and am also willing to learn anything that I don't have any knowledge of. I am diligent worker willing to take on any challenge and to get hands-on experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Eligibility Specialist

Maximus
05.2023 - Current
  • Processed applications
  • Updated cases
  • Scheduled Interviews
  • Inbound & outbound calls
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.

Customer Service Representative

Apex-Remote
12.2022 - 03.2023
  • Placed customers' orders on online portal
  • Checked order status
  • Provided return and shipping labels
  • Processed payments
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Team Associate

Easter Seals Crossroads (Autism Adult Day Center)
06.2021 - 12.2021
  • Plan day to day activities
  • Plan outgoings by week
  • Plan holiday parties
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

HHA/Caregiver

First Horizons
02.2019 - 02.2020
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.

Education

High School Diploma -

Lawrence North High School
Indianapolis, IN

Skills

Microsoft Office (Outlook, Word ,Excel, Powerpoint, OneNote, Skype for Business), Superior Ability to Communicate, Exceptional Problem-Solving Skills, Phenomenal Customer Service, Goal Oriented, Caregiving, Very Detailed Oriented, Date Entry, Telephone Etiquette

Certification

  • Certified Nursing Aide (CNA)

Volunteer Work

  • Back-to-School Supply Drive
  • Clothing pantry
  • Watkins food drive

Timeline

Eligibility Specialist

Maximus
05.2023 - Current

Customer Service Representative

Apex-Remote
12.2022 - 03.2023

Team Associate

Easter Seals Crossroads (Autism Adult Day Center)
06.2021 - 12.2021

HHA/Caregiver

First Horizons
02.2019 - 02.2020

High School Diploma -

Lawrence North High School

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Jada Brounson