Jade Godinez
Avon
Summary
Dedicated Patient Intake Representative with a proven track record in enhancing patient experiences through effective communication and problem-solving. Skilled in managing intake processes, ensuring patient confidentiality, and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Patient Intake Representative
BELL FLOWER CLINIC
Indianapolis, IN
05.2022 - Current
- Managed patient registration process to ensure accurate data entry and compliance with clinic protocols.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Utilized electronic health record systems to maintain up-to-date patient information and streamline intake procedures.
- Coordinated scheduling for new patient appointments, optimizing clinic workflow and resource allocation.
- Trained new staff on intake processes and software systems, fostering a supportive team environment.
- Implemented improvements in intake workflows, reducing wait times and increasing patient satisfaction levels.
- Collaborated with billing department to verify insurance coverage, ensuring accurate financial processing for services rendered.
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Ensured timely follow-up on outstanding patient inquiries or concerns, demonstrating dedication to customer satisfaction and overall positive experience with the healthcare facility.
- Provided compassionate assistance to patients with special needs or language barriers by utilizing translation services when necessary.
- Supported office staff and operational requirements with administrative tasks.
Patient Navigator
BELL FLOWER CLINIC
Indianapolis, IN
06.2021 - 05.2022
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new reception staff on procedures and systems to enhance team performance.
- Developed standard operating procedures for reception tasks, enhancing workflow consistency and reliability.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Manager on Duty
Ross Dress for Less
Indianapolis, IN
09.2020 - 04.2021
- Supervised daily store operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented strategies to enhance inventory management and product placement effectiveness.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Coordinated staff schedules to maintain appropriate coverage during peak hours.
- Monitored sales performance and identified opportunities for improvement in store layout.
- Enforced company policies and procedures, ensuring compliance among all team members.
- Conducted regular audits of merchandise displays to maintain high visual standards.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Store Opener
SUBWAY®Restaurants
Indianapolis, IN
08.2019 - 08.2020
- Trained and supervised new team members on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Developed scheduling systems to enhance staff efficiency during peak hours.
- Streamlined opening procedures, reducing time to readiness for daily operations.
- Provided exceptional customer service, fostering a positive dining experience for patrons.
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
- Developed comprehensive training materials for new hires to streamline their onboarding process and ensure consistent knowledge across all roles in the store''s operation.
- Trained and developed staff members to enhance customer service skills, resulting in improved customer satisfaction scores.
- Consistently met or exceeded established sales targets by developing effective sales techniques and motivating team members to perform at their best.
- Conducted regular store audits to identify areas for improvement, leading to streamlined operations and enhanced performance metrics.
Education
High School Diploma -
INDIANA CONNECTIONS ACADEMY
Indianapolis, INSkills
- Teamwork orientation
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Healthcare industry
- Cross-cultural sensitivity
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Intake Representative
BELL FLOWER CLINIC
05.2022 - Current
Patient Navigator
BELL FLOWER CLINIC
06.2021 - 05.2022
Manager on Duty
Ross Dress for Less
09.2020 - 04.2021
Store Opener
SUBWAY®Restaurants
08.2019 - 08.2020
High School Diploma -
INDIANA CONNECTIONS ACADEMY