Jade Henderson
Pune
Summary
Dynamic Support Executive with a proven track record at DNB BANK ASA, excelling in application troubleshooting and incident management. Adept at enhancing software functionality and optimizing system performance, I leverage strong analytical skills and a commitment to service improvement to drive operational excellence and ensure compliance with industry standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Executive
DNB BANK ASA
08.2019 - 12.2025
- Conducted troubleshooting for application issues across various platforms.
- Collaborated with development teams to enhance software functionality through effective problem-solving.
- Managed user access and permissions within application environments to maintain security protocols.
- Performed regular system updates and maintenance to optimize performance levels.
- Monitored system performance metrics such as CPU utilization, memory usage, and disk space availability.
- Updated and maintained knowledge base entries for documentation purposes.
- Implemented patches or updates for applications following established change management procedures.
- Ensured adherence to industry standards and regulations during all operational activities.
Support Executive
McDermott, Inc.
03.2019 - 06.2019
- Provided assistance with online banking setup including password resets, account maintenance.
Support Executive
Barclays Capital Services Ltd.
01.2019 - 01.2019
- Tracked incidents using a ticketing system, updating and managing each ticket efficiently.
- Prioritized incidents by assessing business impact, escalating significant threats when necessary.
- Compiled incident documentation into knowledge base articles for future reference and learning.
- Monitored key performance metrics to identify operational trends or anomalies effectively.
- Designed proactive remediation plans, adjusting procedures during incidents as required.
- Analyzed workflows to determine daily priorities and streamline operations.
- Managed global satellite IT locations, ensuring secure corporate infrastructure operations.
- Evaluated performance indicators linked to incident management activities for ongoing improvements.
Sr.Cce
Zensar Technologies Ltd
11.2010 - 05.2013
- Managed client accounts for payables and receivables, ensuring timely invoicing and collections.
- Oversaw account reconciliation to maintain financial accuracy across all transactions.
- Processed vendor payments efficiently, verifying invoices against purchase orders beforehand.
- Maintained comprehensive records of all accounts payable and receivable activities.
- Performed month-end closing tasks, reconciling subledger accounts as needed.
- Prepared monthly financial reports for management review and analysis.
- Coordinated with internal departments to resolve discrepancies in billing or payment information.
- Analyzed financial data to identify trends in accounts receivables and payables, ensuring compliance with regulations.
Cse
Techsol
10.2008 - 10.2010
- Managed customer interactions by addressing inquiries and processing returns in a fast-paced retail environment.
- Resolved complaints efficiently, fostering enhanced customer satisfaction and loyalty.
- Conducted daily opening and closing procedures, ensuring financial accuracy through register counting.
- Maintained detailed records of inventory levels, pricing, and sales performance.
- Trained new associates effectively during onboarding sessions.
- Monitored security systems, prioritizing customer safety throughout the store.
- Recommended merchandise based on thorough analysis of customer preferences.
- Evaluated sales data trends to inform adjustments in sales strategies.
Education
Bachelor of Arts - Political Science And Government
Guru Ghasidas University
Bilaspur C.G04-2008
Skills
- Application troubleshooting
- System maintenance
- Incident management
- Performance monitoring
- Documentation practices
- Technical support
- Banking operations
- Corporate banking services
- Agile methodologies
- Data privacy compliance
- Software security
- Retail banking services
- Service improvement strategies
Certification
- 3D learning GROW Technology 2, 09/28/24, NA
- BPS : Elevate Wings 1 Banking Curriculum, 06/29/23, NA
- BDA : Certificate in Anti Money Laundering, 06/28/23, NA
Tcs Experience
- DNB BANK ASA, 08/26/19, 12/31/25, 6 Years 4 Months 6 Days, Support Executive
- McDermott, Inc., 03/11/19, 06/03/19, 2 Months 24 Days, Support Executive
- Barclays Capital Services Ltd., 01/01/19, 01/19/19, 19 Days, Support Executive
Awards
- Feedback Enabler Certificate, 12/08/23
- Feedback Enthusiast Certificate, 09/07/23
- Xcelerate Victor Certificate, 08/10/23
Training
- Process : GDPR E1 ILT/vILT, 08/01/23 - 08/31/23
- Domain Masterclass session on Overview of Banking Cards Industry vILT, 06/01/23 - 06/30/23
- Wings 2 hitchhiker session-Wings 2 hitchhiker session VILT, 06/01/23 - 06/30/23
Previous Experience
- Zensar Technologies Ltd, 11/09/10, 05/24/13, Sr.Cce
- Techsol, 10/15/08, 10/25/10, Cse
Timeline
Support Executive
DNB BANK ASA
08.2019 - 12.2025
Support Executive
McDermott, Inc.
03.2019 - 06.2019
Support Executive
Barclays Capital Services Ltd.
01.2019 - 01.2019
Sr.Cce
Zensar Technologies Ltd
11.2010 - 05.2013
Cse
Techsol
10.2008 - 10.2010
Bachelor of Arts - Political Science And Government
Guru Ghasidas University