Summary
Overview
Work History
Education
Skills
Coursework
Certification
Timeline
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Jaffar Shariff

Mysore

Summary

Results-driven web professional with over 2 years of experience in website and email troubleshooting, customer support, and technical content creation. Possess a strong foundation in digital marketing principles and a passion for user experience. A highly motivated and continuous learner seeking a challenging role to leverage technical expertise and pursue leadership opportunities in the technology sector.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Entry Specialist

Vital Records, Inc
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Freelancer

Fiver.com
01.2021 - 01.2022
  • Provided technical services and project management to clients, demonstrating strong planning and coordination skills.
  • Managed multiple projects simultaneously while maintaining high level of attention to detail and organization.
  • Designed and implemented new features and enhancements to improve existing applications.
  • Created customized, user-friendly websites for small businesses, resulting in increased online visibility and customer engagement Self-Employed Graphic Designer - Produced high-quality visual assets including logos, brochures, and marketing materials, helping businesses enhance their brand presence.

Web Advisor

Glowtouch.com
01.2022 - Current
  • Resolved website and email technical issues, ensuring customer satisfaction
  • Created and maintained technical content for support knowledge base
  • Provided technical assistance via chat/email and online platforms
  • Demonstrated commitment to continuous learning by taking courses in SQL and digital marketing to upgrade skills.
  • Conducted thorough testing of web applications before deployment, ensuring optimal functionality and minimizing errors.
  • Kept up-to-date on industry trends and emerging technologies, consistently integrating innovative solutions into projects.

Education

Diploma in Environmental Health And Safety Enginee -

MIFSE
Mangalore, India
01.2019

Skills

  • WordPress Troubleshooting
  • Email Support (SMTP, Email Clients)
  • Database Querying (SQL)
  • Microsoft Office Suite (Excel)
  • Customer Support
  • Communication (written & verbal)
  • Problem-Solving
  • Teamwork & Collaboration
  • Teamwork and Collaboration
  • Issue Research

Coursework

  • Google Unlocked: SEO and Social Media Marketing
  • SQL and Relational Databases 101 (IBM Developer Skills Network)

Certification

SQL and Relational Databases 101 Cognitiveclass.ai, Powered by IBM Developer Skills Network

Timeline

Web Advisor

Glowtouch.com
01.2022 - Current

Freelancer

Fiver.com
01.2021 - 01.2022

Data Entry Specialist

Vital Records, Inc

Diploma in Environmental Health And Safety Enginee -

MIFSE

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Jaffar Shariff