Hi, I’m
Jagadeesh Bandaram
Bengaluru
Summary
Experienced Application Production Support Engineer with 10+ years in ITIL processes. Proven track record in incident management, problem resolution, and automation. Skilled in delivering timely solutions, minimizing downtime, and providing exceptional customer service. Strong communicator and team player dedicated to ensuring seamless application operations.
Overview
10
years of professional experience
1
Certificate
Work History
ANKO GCCBengaluru
Senior Engineer
04.2021 - Current
Job overview
- Handling L2 & L3 support models efficiently.
- Developed batch scripts for automating repetitive maintenance tasks.
- Providing 24/7 on-call support for critical incidents.
- Created dashboards and reports in ServiceNow to monitor user incidents and pinpoint problematic areas of the application.
- Serving as the customer-facing contact for all user incidents.
Unisys India Pvt LtdBengaluru
IT Applications & Arch Analyst 2
03.2017 - 11.2018
Job overview
- Efficiently migrated .NET applications from on-premise servers to Azure Cloud.
- Implemented permanent fixes for long-standing issues.
- Maintained clear Knowledge base for all implemented changes.
- Conducted Root Cause Analysis (RCA) for all high-priority incidents and documented.
Wipro TechnologiesBengaluru
Senior Project Engineer
07.2012 - 03.2017
Job overview
- Designed and implemented logic enhancements in line with business requirements.
- Developed database objects using SQL Server.
- Followed ITIL processes to implement and maintain the application changes
- Provided end-to-end technical support in user incidents.
- Created client reports using excel reports.
- Conferred with Best Analyst Award for resolving the maximum number of issues
Education
Birla Institute of Technologies And SciencePilani, Rajasthan
Master of Science from Software Engineering
09-2016
Mother Theresa Degree CollegePalamaner, Chittoor, Andhra Pradesh
Bachelor of Science from Computer Science
03-2012
Skills
- Programming : AspNet, C#, Java Fundamentals, HTML, CSS, Windows Batch commands, VB6
- Cloud Technologies : AWS and Azure Fundamentals
- Databases : SQL and Oracle Databases
- Tools : Service Now, Service Manager 9, BMC Remedy, Sumologic
- Operating Systems : Windows
Languages
Telugu
First Language
English
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Certification
- Certified AWS Cloud Practitioner.
Accomplishments
- Conferred with Best Analyst Award for resolving the maximum number of user incidents at Wipro Technologies.
Timeline
Senior Engineer
ANKO GCC
04.2021 - Current
IT Applications & Arch Analyst 2
Unisys India Pvt Ltd
03.2017 - 11.2018
Senior Project Engineer
Wipro Technologies
07.2012 - 03.2017
Birla Institute of Technologies And Science
Master of Science from Software Engineering
Mother Theresa Degree College
Bachelor of Science from Computer Science
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