Jagadeesh Bathala
Summary
Dedicated and customer-focused Tech Support Specialist with 1 year of experience providing technical assistance and troubleshooting solutions to end-users. Proficient in diagnosing hardware and software issues, with a strong commitment to delivering excellent service and resolving problems efficiently.
Overview
1
1
year of professional experience
Work History
Consultant
L&T Technology Services
Bengaluru
11.2022 - 11.2023
- Provide technical support to users via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac systems.
- Install, configure, and maintain software applications and peripherals.
- Document support interactions and resolutions in the ticketing system.
- Collaborate with other IT teams to resolve escalated issues.
- Train new employees on company software and systems.
Education
Civil Engineering
Yogananda Institute of Technology And Science
Tirupati, India07.2022
Technical Skills
- Operating Systems: Windows
- Hardware: Desktops, Laptops, Printers, Scanners
- Software: Microsoft Office Suite, Adobe Creative Suite, Antivirus Programs
- Remote Support Tools: TeamViewer, Remote Desktop Connection
- Ticketing Systems: Zendesk, JIRA
- Basic Networking Concepts
Timeline
Consultant
L&T Technology Services
11.2022 - 11.2023
Civil Engineering
Yogananda Institute of Technology And Science