Jagadeesh Gusidi
Vijayawada
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collection Officer
HDFC BANK PVT LTD
Vijayawada
04.2024 - 01.2025
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Attended meetings with senior management concerning collection strategies and performance results.
- Spoke to delinquent members by phone and identified why accounts had not been paid.
HR Executive
Techin It Process Pvt Ltd
Vijayawada
01.2021 - 11.2022
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Conducted performance reviews for all employees on a yearly basis.
- Facilitated training sessions for new hires on topics such as organizational culture, policies and procedures.
Emergency Call Taker(100/112)
AP Police Outsourcing
Vijayawada
05.2018 - 11.2022
- Utilized problem solving skills to address customer issues quickly and efficiently.
- Greeted callers in a friendly and courteous manner.
- Provided customer service support, answered questions, and responded to inquiries in a professional manner.
- Resolved customer complaints in an efficient and timely manner.
- Recorded customer information accurately into database system.
- Assisted with training new Call Takers on proper procedures for handling customer inquiries.
Customer Care Associate
First Source Pvt Ltd
Vijayawada
08.2015 - 05.2016
- Provided customer service through live chat, email and phone support.
- Maintained up-to-date knowledge of company products and services.
- Analyzed customer feedback to identify trends or areas of improvement.
- Trained new Customer Care Associates on policies and procedures .
Education
MBA - Human Resources Management
Satya Institute of Management And Studies
Vijayawada 06-2020
Bachelor of Science - MPC
P.B.Siddhartha College of Arts And Science
Vijayawada 06-2018
Intermediate - MPC
Sarada Jr College
Vijayawada 06-2012
10th
Ravindra Bharathi Public School
Vijaywada05-2010
Skills
- Emergency response
- Call management
- Customer service
- Team collaboration
- Recruitment
- Collections Incharge
- Data entry
- Interview scheduling
- Onboarding processes
- Live chat support
- Customer feedback
- Communication skills
- Call center experience
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- NCC (B,C)
- Diploma in Hardware and Networking
- HR Intership
Accomplishments
- Participated All India Nau Sainik Camp(2013). Which is National Camp NCC in Naval Wing..
Timeline
Collection Officer
HDFC BANK PVT LTD
04.2024 - 01.2025
HR Executive
Techin It Process Pvt Ltd
01.2021 - 11.2022
Emergency Call Taker(100/112)
AP Police Outsourcing
05.2018 - 11.2022
Customer Care Associate
First Source Pvt Ltd
08.2015 - 05.2016
MBA - Human Resources Management
Satya Institute of Management And Studies
Bachelor of Science - MPC
P.B.Siddhartha College of Arts And Science
Intermediate - MPC
Sarada Jr College
10th
Ravindra Bharathi Public School