Jagadeesh Kattamanchi

Delivered comprehensive Office 365 administration by managing Exchange Online, SharePoint Online, Teams, and OneDrive services.

• Provisioned Azure virtual machines and configured storage solutions focused on performance optimization.
• Developed a fully operational Network Operations Center (NOC) with efficient monitoring systems for uptime assurance.
• Designed resilient network infrastructures utilizing dual WAN failover setups and HA firewalls for continuity.
• Configured Azure networking resources such as Virtual Networks and VPNs to enhance security protocols.
• Managed identity access controls in Azure AD, ensuring secure user/group lifecycle processes.
• Enforced data protection strategies and regulatory compliance through security baseline implementations.
• Automated cloud operations using PowerShell scripts to streamline processes and improve consistency.

• End to end IT Infrastructure Management and handling the IT Infrastructure and the Service Provider engagement for entire Avineon.
• Managed Change Management, NAS & Backup Platforms, Infrastructure, Vendor management as part of Transition and Transformation Projects of IT Infrastructure & Data Centers for Clients.
• Entire IT Infrastructure and Data Center Transition and Transformations are planned, executed, and well documented.
• Involved and coordinating with the relevant teams to prepare documents/SOPs for the smooth Transition to Operations.
• Responsible for Internal Service Delivery reviews, reports, dashboards, and other measures to monitor the Service Transition & Transformation, service delivery, people’s development including ongoing training, skill building, deployment, and career growth.
• Worked closely with Customer Executives and Technology Area Leaders and Stake holders to oversee and manage the day-to-day Transition & Operation and support across multiple infrastructure technology towers for the clients. Technical Project Management.
• Following the ITIL standards - Incident, Problem & Change management (KMD / Microsoft Global Change Management, RFC) and providing information to the Customers and Internal Management / Teams.
• Service delivery reviews on Service Desk, DC Operations and SLA adherence, ongoing projects with customer and present in Governance and operational review meetings.
• Responsible for customer satisfaction. Review customer feedback and take corrective actions to get better CSAT.
• Handling customer escalations on priority and strives to proactively prevent escalations in future.
• Service Transition Planning and Day-to-day tracking of Transitions/Project team activities.
• Responsible for Internal Service Delivery reviews, reports, dashboards, and other measures to monitor the service delivery.
• Responsible for people’s development including ongoing training, skill building, deployment, and career growth.
• Drive productivity improvements as per plan and control cost of Delivery and operations.
• Handling IT & Infosec compliance audits across the organization and adhere to the policies & Procedures.

• End to end responsibility of IT Infrastructure (Desktops, Laptops, Servers, Networking switches, Routers, Firewall, Window server OS, Patching, monitoring etc..), Fixing incident root causes as part of Incident and Problem management
• Maintaining the Asset Registry of the organization and Data Centers.
• Coordinating with the Tool implementation team for Building the Process workflows into the OPRS tool and testing the functionality
• Scheduling necessary daily operation reports for all support teams
• Assisting with the Information Security co ordination
• Preparing and Presenting Operations Review reports (Weekly / Monthly / Quarterly)
• Scheduling Projects and Other Critical data backups using Symantec backup Exec 12.0 / NT backup Tool (Daily/Diff/Full)
• Assigning and monitoring major installation activities like, manual desktop patching, Security updates, Manual OS rollouts, etc.
• Preparing daily, weekly & monthly reports such as Daily Open & Close case report, Weekly and Monthly dashboards to be reviewed by top Management.
• Responsible for all operational and technical escalations. Ensure smooth operations during the shift.
• Preparing and configuring servers to meet the project requirements with necessary OS and Raid configurations.
• Assigning and monitoring major installation activities like, manual desktop patching, Security updates, Manual OS rollouts, etc.
• Ensure all problem ticket related to Major Incidents are being updated timely and driving towards Permanent fix.
• Vendor management and involving vendors for various technical issues & Escalation.