

Inside Sales, RFQ & Order Management Specialist with 15+ years of experience in processing customer quotes, RFQs, purchase orders, pricing, availability, and shipping coordination across global industrial and manufacturing supply chains. Strong expertise in price negotiation, order validation, contract compliance, customer communication, export documentation, and working with customs brokers. Proven ability to ensure 100% accuracy between quotations, purchase orders, and sales orders, while collaborating with sales, logistics, and suppliers to deliver on time and in full.
Receive, review and process customer RFQs, quotations, pricing, availability, and shipping costs to support order fulfillment.
Negotiate pricing and discounts with customers and suppliers to maximize sales closure and margin.
Accurately review customer Purchase Orders (POs) against quotations to validate terms & conditions, quality requirements, and customer-specific instructions.
Enter and manage sales orders and vendor orders in PeopleSoft ERP, ensuring complete and error-free transfer of order details.
Perform order follow-ups, returns processing, and status updates to ensure on-time delivery and customer satisfaction.
Coordinate with outside sales teams by providing quoting support, availability reports, and pricing updates.
Communicate with logistics and freight teams to verify shipping costs, export documentation, and customs broker requirements for international orders.
Work closely with internal departments (sales, quality, supply chain, logistics) to resolve order discrepancies, non-conforming submittals, and delivery issues.
Managed non-conforming submittals, coordinated customer disposition, and ensured corrective action closure.
Verified supplier compliance to quality, contract, and customer-specific requirements.
Supported order execution by validating supplier capability, documentation, and delivery compliance.
Processed RFQs, pricing, lead times, and quotations from global suppliers to support customer orders.
Negotiated commercial terms, pricing, and discounts with suppliers to support sales competitiveness.
Reviewed technical specifications, material compliance, and customer requirements before order release.
Coordinated with logistics for shipment scheduling, freight costs, and export documentation.
Prepared order and quotation comparison reports to support sales and management decisions.
Followed up on supplier orders, delivery schedules, and job work completion.
Coordinated with vendors to avoid order delays and specification mismatches.
Handled purchase orders, subcontracting schedules, and delivery coordination.
Reviewed inspection reports, quality documentation, and order compliance.