JAGADEESHA M SHETTY
CloudOps Manager
Bangalore
Summary
Seeking a suitable position in a progressive organization utilizing Cloud Technology, this will allow me to contribute the value of my diverse managerial and technical skills while offering me a challenging environment of opportunity and growth.
Having more than 19 plus years of IT experience with vast exposure to Cloud Infrastructure management space. Domain expertise on AWS cloud, Linux/Windows OS’s, MySQL, Oracle, SQL Server Databases and CISCO routers and Firewalls and successfully managed multiple projects involving Implementation and Production Support. Actively involved in getting ISO 27001:2013 by implementing ISO guidelines in Operations. Actively involved in getting PCI DSS for our AWS cloud infrastructure. Privacy and GDPR (General Data Protection Regulation). Instrumental in integrating heterogeneous systems and migrating to AWS. Experienced in private and public Cloud computing. Handle large customer deployments. Analyze, plan and execute migration of systems to enable linear scaling. Experience in setting up CDN support. Infrastructure costs management. Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of [Number] employees with [Number] direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
8
8
Certifications
Work History
Sr. Manager – Cloud Operations
Cisco Systems
8 2018 - Current
- Managing a 24/7 global Cloud Operations team.
- Architecture review and recommendations.
- Responsible for keeping the services up and running as per the SLA.
- Responsible for managing the production environment – the services are deployed on AWS EKS.
- Take care of release promotions, SLA, infra cost, security, monitoring enablement using tools like Prometheus, ELK, PagerDuty, and Datadog.
- Responsible for Cloud Security.
- Implementing security compliance and standard regulatory requirements, like GDPR.
- Responsible for augmenting the team.
- Responsible for cost projections and publishing COGS.
- Issue triaging and publishing root cause analysis.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Sr. Manager – Network Engineering
July Systems & Technologies Pvt. Ltd.
01.2011 - 07.2018
- Lead and Manage a team of 17 executives, report to VP – Operations
- The primary responsibility of the Network Operations is to manage and oversee the operations associated with managing July's 24 x 7 Network Operations Center providing end-to-end support for July’s mission critical large scale Infrastructure and application stack
- NOC provisions the infrastructure in Amazon AWS cloud for new services, updating releases, scale up and scale down infrastructure for events, monitors and troubleshoots technical issues
- Assisted with all technical escalations on 24X7 basis, providing high-level support for both sinternal and external clients
- Integrated Enterprise Network Operations Support Center by implementing system monitoring/service monitoring tools and identifying / hiring personnel
- Developed training and troubleshooting methodologies utilized by personnel to fulfill customer requirements
- Planning, implementing and maintaining cloud security
- Infrastructure Cost Management
- Automation tools – Chef, SVN, CVS and Jenkins
- Actively involved in getting PCI DSS compliance for our cloud infrastructure
- Process adherence ISO 27001:2005
- SLA for live services
- RCA for issues which is resolved by Operations
- Expertise on AWS Cloud – EC2, RDS, S3, IAM, VPC, Cloud Security, Elasticache, Redshift, MongoDB etc., Experience in Cisco APs, WLC, CMX, Meraki Infrastructure and Prime Infrastructure.
NOC – Team Lead
July Systems & Technologies Pvt. Ltd.
02.2008 - 01.2011
- Leading the network operations team and responsible for service uptime, maintaining production/mirror production servers, backup and updating patch/release on live
- Also responsible for scaling infrastructure and scale down infrastructure during peak and off peak hours on cloud
- Daily Event Planning - since July Systems running their services on cloud and most of our customers are sports and media publishing companies, so we need to ensure the Infrastructure is in place on or before the event
- At the same time keep infrastructure cost under control
- Configured software load balancer HAProxy on live and maintaining 2000+ servers on cloud (Amazon EC2)
- Taken a leading role in automating infrastructure related activities
- Moving our entire application deployment on to Configuration management system (chef)
- Writing recipes and grouping them as roles for various different applications
- Evaluate all AWS service on offer and integrate them into the infrastructure if required
- Implemented Auto Scaling to ramp up servers when load on a particular application goes up
- Implemented various AWS products like RDS, ELB, Autoscale groups, VPC
- Cloudwatch etc
- DNS management through AWS Route 53
- Responsible for AWS Infrastructure Security i.e., Auditing Security Group's , Maintaining IAM for Different User's, etc
- Troubleshoot application issue and escalate to developers
- Attend Post Mortem Meetings to discuss various issues within the organization
- Also responsible in drafting RCA for issues which falls under the realm of operations
- Provide solutions on Ad-hoc basis for integrating our infrastructure with third party providers/ customers
- Troubleshoot and act as point of escalation for various open source services used like nfs, ssh, sftp, mysql, apache, tomcat within our network
- Complete management of Windows 2003 server
- Exchange Mailbox Migration: Implemented Front-end Back-end Architecture for Exchange Server 2003
- Installed another exchange server, moved all the mailboxes and Public folders to the new server
- Administration and troubleshooting of Exchange 2003 Servers
- Responsibility for overseeing day-to-day email administration
- Manage Active directory and mail box configurations
- Installation and configuration and managing Oracle 10g/11g server
- Maintaining CISCO router, pix and switches
- The monitoring system is implemented to monitor CPU, memory usages, size of the database and disk space issues
- Taken responsibility in configuring the Blade servers in our data center.
Server Engineer
Wipro Infotech Pvt. Ltd,Bangalore (RPS Consulting)
11.2006 - 01.2008
- Maintaining infrastructure which includes Windows 2003 servers and networking devices
- Providing infrastructure services to internal customers and maintaining all the July’s applications
- Taking Active directory, Exchange mail box backup and all the application backups on daily and weekly basis
- Creating tablespaces and schemas as per customer requirement using TOAD
- Managing database security by creating the users and assigning appropriate roles and privileges as required by the application
- Sizing database objects for effective space management and optimal performance
- Database server tuning which includes tuning the shared pool, database buffers and redo buffers
- As per customer requirement taking the database dump and importing it into the staging setup using Oracle Export/Import utility
- Implemented and maintained SQL Server 2000
- Look for exception in the application logs of July Systems services
- Escalate the QA and Engineering Department following the Escalation Matrix
- Taking corrective measures as instructed by the QA head
- Continuous Sitescope monitoring of all Servers, devices, DB, Applications, URLs, Ports and Log sizes remotely 24/7 basis
- Create POA (Plan of action) and perform periodical scheduled maintenance for servers present in datacenter
- Coordinate with developers for application installation and hosting on live servers using tomcat web server and JBoss Application server
- Create or manage clusters load balancer (Coyote point traffic management appliance).
System Administrator
NITK – STEP, Surathkal, Mangalore
01.2003 - 10.2006
- Installation and configuration of Windows 2000/2003 Server, Oracle 9i and SQL 2000 Server
- Database Management of Oracle and SQL Server
- Installed and configured IBM DB2 V.7.1 Enterprise Edition as database server for students projects
- Maintenance of LAN consisting Windows 2000/XP Professional, DNS and IIS
- Administer and maintain end user accounts, permissions, and access rights installing system-wide software, performing procedures to prevent the spread of viruses.
Technical Support Engineer
IGI - Interspacenet Pvt Ltd.,Udupi
01.2001 - 12.2002
- Domain Name Registration and Hosting of Websites
- Maintaining LAN and WAN
- Troubleshooting hardware and software issues.
Education
Diploma in Computer Science And Engineering -
NRAM Polytechnic, Nitte
Nitte, Karkala 04.2001 -
Skills
Operating systems: Any Windows OS/SuSE/CentOS/Amazon Linux
Network OS: Any Microsoft Windows Server versions
Messaging Systems: Microsoft Exchange Server 2008, Microsoft Exchange Server 2003/2000
Databases/Streams: Oracle 9i/10g/11g, MS-SQL Server 2000, IBM DB2 v71, MySQL, MongoDB, Apache Cassandra, Kafka
Database Tools: TOAD for MySQL, ORACLE and Oracle Database Vault
Cloud Computing: Amazon AWS Cloud – EC2, RDS, S3, SimpleDB, IAM, EMR, IAM, CloudWatch, GuardDuty, WAF, Trusted Advisor, VPC, Route 53, Elasticache, CloudFront etc RackSpace Cloud
Applications/Monitoring Tools: HAProxy, Nagios, WireShark, Apache HTTP Server, Tomcat, Openswan, OpenVPN, Chef and Microsoft Dynamics GP Knowledge on SVN and Jenkins ELK, Prometheus, PagerDuty, Datadog
Networking Devices: CISCO Router, Switches and Coyote-Point-e450 Load Balancer and PIX 515e, Cisco Virtual Routers, Meraki Devices, Cisco WLCs, Prime Infrastructure, Cat9K etc
Server Hardware: IBM Netfinity 3000/5000 and x-235 series servers, HP Proliant DL360 G3/DL360 G4/DL380 G4 and Blade Servers - HP BladeSystem c3000
Orchestration tool: Kubernetes
Have a strong ability to analyze problems and meet challenges Enthusiastic, energetic, productive and highly motivated Ability to work independently as well as in a team
Talent Development
Operations Management
Resource Allocation
Certification
Microsoft Certified Professional (MCP), Completed four core papers in MCSE 4.0
Passportdetails
Passport No.A74660 (Issued at Bangalore)
Personal Qualifications
Diploma in Computer Science and Engineering (1997), at NRAM Polytechnic, Nitte (Board of Technical Examination, Bangalore)
Personal Information
- Date of Birth: 07/03/1976
- Marital Status: Married
Disclaimer
Given a chance, I assure you of my best services to your organization, and to the satisfaction of all concerned. I hereby declare that the above-mentioned facts are true to the best of my knowledge.
Timeline
Sr. Manager – Network Engineering
July Systems & Technologies Pvt. Ltd.
01.2011 - 07.2018
NOC – Team Lead
July Systems & Technologies Pvt. Ltd.
02.2008 - 01.2011
Server Engineer
Wipro Infotech Pvt. Ltd,Bangalore (RPS Consulting)
11.2006 - 01.2008
System Administrator
NITK – STEP, Surathkal, Mangalore
01.2003 - 10.2006
Diploma in Computer Science And Engineering -
NRAM Polytechnic, Nitte
04.2001 -
Technical Support Engineer
IGI - Interspacenet Pvt Ltd.,Udupi
01.2001 - 12.2002
Sr. Manager – Cloud Operations
Cisco Systems
8 2018 - Current
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