Jagadeesh Reddy Mandipalli

Achieved strong CSAT, case throughput and time-to-resolution KPIs while leading root cause analysis and mentoring peers.

Supported readiness discussions for Tableau Next by promoting modern analytics patterns and cloud-first architecture considerations.

• Delivered proactive monitoring and advanced analytics support for enterprise customers, ensuring high availability and data reliability.
• Led SEV-1 incident analysis initiatives, improving monitoring visibility and strengthening observability capabilities.
• Collaborated with enterprise customers on Annual Technical Health Reviews, providing assessments and scalability recommendations across ecosystems.
• Drove capacity planning efforts for Tableau platforms, aligning resources with performance requirements.
• Mentored peers on best practices for analytics platforms, fostering knowledge sharing within the team.

• Architected and delivered end-to-end Salesforce solutions across Service Cloud, Sales Cloud and Experience Cloud, enabling customer engagement, self-service and scalable CRM operations.
• Designed enterprise-grade data models, security architecture and automation frameworks, improving system performance, governance and maintainability.
• Led development of a secure cloud-based Visa Assist platform, automating visa processing workflows and reducing administrative effort by 50%.
• Designed and developed XfilesPro, a live Salesforce AppExchange application, delivering secure document management with scalable, enterprise-ready architecture.
• Implemented complex API and middleware integrations with third-party systems, real-time notifications and external data sources to ensure seamless interoperability.
• Built executive-level reports and dashboards providing real-time insights to support data-driven decision making.

• Contributed to improving patient and physician engagement workflows.
• Developed application components using Apex and Visualforce.
• Managed user roles, profiles and sandbox setups.
• Facilitated test data creation for application testing.