JAGADESHWARAN NAGARAJAN

• Resolved customer account maintenance queries daily, escalating complex issues to management for timely resolution.
• Adhere to strict quality control disciplines and procedures to maintain service excellence.
• Analyzed customer complaints and made informed decisions, showcasing strong problem-solving skills.
• Adapted to dynamic business circumstances while proactively seeking and implementing process improvements.
• Directed team operations while serving as a subject matter expert (SME) and offered guidance.
• Processed statement requests for the lending team to ensure timely access to information.
• Monitored exception items during loan account processing to identify issues.

● Review of new loan documentation to ensure all operations requirements are met.

● Undertake new drawdowns, rollovers, renewals, rate fixing, repayments and prepayments in accordance with loan documentation ensuring all limit controls and CP's have been adhered to.

● Managed input, checking, and release of all loan actions and treasury payments, ensuring compliance with operational standards.

● Liaising with senior managers and business units to meet operations requirements and provide support related to lending products.

● Collaborated with the credit team to align the facility with amended credit documents.

● Maintaining relationships with borrowers and banks in the bilateral.

● Liaising between borrowers and lenders to assist with problem solving with the bank capacity.

● Identify and report all exceptions on non-compliance with standard controls.

● Assessed training needs and developed tailored programs to enhance operational efficiency within BAU.

● Enhanced team performance by guiding risk management initiatives and fostering compliance.

Coordinated timelines for client reports, including daily, weekly, and monthly financials.

Ensured processing accuracy and payment accuracy in line with client expectations.

Ensured financial accuracy by reviewing reports and validating data for client expectations.

Resolved customer complaints, delivering solutions and alternatives within set time limits.