JAGADISH A

• Manages and develops the personal loan collection strategy, overseeing teams of tele-collectors and debt collection agencies (DCAs) to maximize recovery on delinquent accounts.
• Key responsibilities include monitoring performance metrics, ensuring compliance with policies and legal guidelines, managing vendor relationships, driving process improvements through data analytics, and reporting on performance to senior management.
• Managing unsecured personal loan accounts from BKT 30+ to NPA stage across the South Zone.

• Managing Multiple Portfolios of Banks, NBFC & Fintech company’s handling Tele Collections and NPA Recoveries for Secured, unsecured & Auto loans Comprising of Secured and Unsecured Products for South Locations Karnataka, Andra Pradesh & Hyderabad since Dec 23.
• Proficiency in effectuating strategies for Retail Risk Management, coordinating strategies with Agency Manager & Agencies for effective implementation.
• Overall portfolio management for Flows and recoveries of delinquent segment from tele and field collections to recovery and setting targets for team.
• Streamlining collections & improving existing systems / processes, envisioning new methodologies, future trends
• Driving team to achieve the set target individually and supporting inhouse and agencies team plan accordingly to perform well.
• Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
• Responsible for achieving and maintaining best performances on all products and maintaining Compliance within the division. Duties including implementing collection strategies tracking Performance holding management and collection team accountable for hitting performance benchmarks

• Handling Homeloan & LAP collections from Early buckets to Write off collections for South location
• Also initiating Legal action for NPA cases for south region.
• Handling Homeloan & LAP collections from Early buckets to Write off collections for South location
• Also initiating Legal action for NPA cases for south region.
• Debt & Risk Management, Strategy Planning, and Team Management with Both Banking & Non-Banking sector.
• Proficiency in effectuating strategies for Retail Risk Management, coordinating strategies with Central Office, Clusters & Branches for effective implementation.
• Overall portfolio management for retail asset - delinquent segment from tele-collections to recovery.
• Streamlining & improving existing systems / processes, envisioning new methodologies, future trends and driving development, direction and accomplishment.
• Track record of receiving numerous awards and appreciation in recognition of superlative performance rendered across assignments, as well as special assignments as growth opportunities.
• Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills

• Overall portfolio management for Salaried and self-employed - delinquent segment from tele and field collections to recovery and settling targets for team.
• Streamlining collections & improving existing systems / processes, envisioning new methodologies, future trends
• Driving team to achieve the set target individually and supporting inhouse and agencies team plan accordingly to perform well.
• Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.

• Overall portfolio management for retail asset - delinquent segment from tele-collections to recovery and settling targets for team.
• Proficiency in effectuating strategies for Retail Risk Management, coordinating strategies with Central Office, Clusters& Branches for effective implementation.
• Overall portfolio management for retail asset - delinquent segment from tele-collections to recovery and settling targets for team.
• Streamlining & improving existing systems / processes, envisioning new methodologies, future trends and driving development, direction and accomplishment.
• Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills

• Overall portfolio management for retail asset - delinquent segment from tele-collections to recovery.
• Debt & Risk Management, Strategy Planning, and Team Management with Both Banking & Non-Banking sector.
• Proficiency in effectuating strategies for Retail Risk Management, coordinating strategies with Central Office, Clusters& Branches for effective implementation.
• Overall portfolio management for retail asset - delinquent segment from tele-collections to recovery.
• Streamlining & improving existing systems / processes, envisioning new methodologies, future trends and driving development, direction and accomplishment.
• Track record of receiving numerous awards and appreciation in recognition of superlative performance rendered across assignments, as well as special assignments as growth opportunities.
• Awarded as best performer and selected to foreign trip Mauritius in 2018and have been awarded as best performer and selected to Europe trip in 2019.
• Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
• Managing Legal Litigation through Legal Managers for all products under retails asset purview.
• Legal Affairs: As a State Head for Karnataka, formulating legal strategies and implementing the same through the legal team. Effectively managed a team of Legal Officers for Retail Asset Products across South by Monitoring accounts
• & developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous
• payment default.
• Team Management: Recruiting, selecting, training and reviewing the performance of team members to ensure efficiency in collections, operations and meeting of individual and group targets. Conducting meetings for setting up objectives and designing streamlining processes to ensure smooth collection cycle.
• Distinctive Highlights
• Awarded as best performer and selected to foreign trip Mauritius in 2018
• Awarded as best performer and selected to Europe trip in 2019.

• Managing Retail Assets, SME Recoveries Comprising of Secured and Unsecured Products for Karnataka.

Responsibilities

• Responsible for the daily operation and performance of a collection team consisting of 5Years as Collection Managers with 2 Operation Associates, 4 Agency Manager Supervisors and 15 collection associates.
• Responsible for achieving and maintaining best performances on all products and maintaining compliance within the division. Duties included setting and implementing collection strategies tracking performance holding management and collection team accountable for hitting performance benchmarks.
• Overseeing the design and implementation of workflow and mass dialling strategies to maximize performance. Set benchmarks and tracked KPI’s to ensure maximum efficiency. Regional profit and loss responsibility, budgeting, goal setting, performance evaluations, and all other operational duties
• Determines the appropriate collection activity on accounts including charge off, legal action, and repossession. Ensures repossessed assets are disposed of properly and in accordance with all relevant state.
• Making real and positive contributions to the growth and profitability of the businesses through cost effective delinquent portfolio management, minimization of losses through appropriate and timely feedback to credit policy and processes.
• Maintaining highest degree of Customer satisfaction by Risk Management and escalating and addressing the key risks that intimidate an engagement. Coordinating with all levels of management (across department) and influence to build consensus on conflicting issues.
• Assessing performance against targets location wise once in three days, identify the potential problem areas and liaise with management to develop solutions for the same. Ensuring that the flow
• rates, rollbacks, normalization and recovery targets for each bucket in all locations under him/her are met every month. Discussing reviewing of the cases every day, to take steps for safe guarding interest of the Company and ensured Issuance of notices against the delinquent accounts.
• Coordinating with legal agencies, getting proper MIS and submitting to the reporting authority and to the central team every month. Ensured to focus on filing of Criminal Cases, Cheque Bounce Cases, recovery suits & filling of petitions under Securitization Act (SARFAESI)
• Handled all chronic default customers and have successfully over achieved targets. Performing investigations on the litigation causes, collecting evidences to present in the court and arranging
• groundwork to fight a case. To make sure that high level secrecy and privacy of all the data is maintained for organization

Skills:

Team orientation/Team work

• Works well with equals, superiors, subordinates and functions as an effective team member,
• Good listener, Value opinions, feedback, and advice of team members and responds well to constructive criticism / appreciation,
• As a team member, takes initiative to improve existing situation or find new solution.
• Developing logical thinking, organization and problem-solving abilities.
• Studying contracts and all documents to make sure that it is in the organization’s interests.
• Excellent conciliation and communication skills.
• Ensuring compliance of laws and regulations for all operations in an organization.
• Excellent logical and examination skills.
• Excellent analysis and decision making abilities.

Quality and customer orientation

• Balance between customers’ needs and organizational constraints and escalate the situation when
• necessary,
• Ensured quality in every activity and meets deadlines on objectives.

Initiative and Self direction

• Shows enthusiasm to take new responsibilities and tasks.
• Ensured to upgrade the knowledge and skills of team.
• Ability to be organized, structured and highly adaptable to any business situation.
• Achievements:
• Have settled many high accounts which was in litigation
• Have sold multiple properties in auction with an maximum bidding.
• Have successfully achieved to win a “Arcil Buzz” in a span of 2years from the date of joining.
• Have successfully taken the SME Legal Service Authority and has solved most of the pending cases filed by the organization.
• Have successfully applied the appropriate laws in recovering bad debts to the Bank by identifying the other properties of the customer despite their being no collateral security.
• Have successfully applied the “SARFAESI LAW” to recover by repossession and auction of secured assets of Bank to reduce the loss on books and has saved the Bank from taking the loss in the account.

• Monitoring collections for Home loans, SME recovery and legal activities for Karnataka.

Job Responsibilities

• Monitoring collections for Home loans, SME recovery and legal activities for Karnataka.
• Publishing daily MIS and tracking, Identification and segmentation of the portfolio for optimum penetration.
• Managing DCA’s at different levels and attaining targeted monthly recovery rate, reducing bad debts, provisions / NPA and thereby reducing the Delinquency of the region.
• To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
• Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Ensure awareness of compliance requirements and implementation of Group Compliance Policy. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting
• Organizing visits for high-profile, delinquent customers to understand and resolve issues relating to the services and collections.
• Liaising with other departments like Credit and Risk to discuss on the overall performance of the region and general concerns and highlights.
• Property visit’s with Sale’s Team and Risk team for possible irregularity in exposure of Loan Pre and post disbursal.
• Generating new leads provided to the Sales team as a value addition and coordination with different departments.

Key Achievements

• Awarded the “Best Performer” for the MID – YEAR performance of 2009
• Awarded the “Best Performer” for the MID – YEAR performance of 2010
• Awarded the “Best Performer” for the MID – YEAR performance of 2011

CERTIFICATIONS AT HSBC

• Group Fraud Risk- Social Engineering
• Internal Fraud – Group Fraud Risk
• Group Anti Money Laundering
• HSBC Business Continuity Awareness
• Making A difference with One HSBC- Test of Knowledge
• Understanding One HSBC Account Opening Capabilities
• Making a difference with One HSBC
• Operational Risk Awareness
• HSBC Information Security Risk and Privacy/Data Protection Awareness.

• Monitoring auto loan sales and collection activities for Karnataka.

Key Responsibilities

• Monitoring auto loan sales and collection activities for Karnataka and coordinating Internal Audits, in compliance with prescribed guidelines.
• Handling the publication of daily MIS and tracking attained vis-à-vis planned performance figures.
• Checking Live Sheet updates and monitoring cash/ calque deposits.
• Managing Debt Collection agencies at different levels and ensure the targeted monthly recovery rate is achieved.
• Coordinating visits for high profile, delinquent customers to understand and address issues relating to the services and collections.
• Collaborating with other departments for meeting overall performance figures of the Branch as a whole.
• Providing value-added services by generating new sales leads