JAGADISH DUVVU
SAUDI ARABIA
Summary
High-energy Guest Service Associate focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations.
Overview
5
5
years of professional experience
Work History
Team Lead
THE COFFEE ADDRESS
RIYADH
12.2024 - Current
- Beverage hotel management background to enhance customer experiences and handle customer feedback effectively
- Oversee the smooth functioning of a specialty coffee outlet.
- Create a welcoming environment, and ensure excellent service delivery.
- Maintain high standards in the preparation and presentation of coffee and related products.
- Monitor and manage supplies to meet operational needs.
- Ensure compliance with hygiene and food safety regulations.
F&B Associate
RADISSON BLU HOTEL
RIYADH
12.2023 - 12.2024
- Playing the role of a reliever for order takers in POS and delivering food and beverages with standards.
- Delivered exceptional customer service by promptly greeting guests, and taking accurate food and beverage orders.
- Fostered a positive working environment by supporting colleagues during peak service times, and promoting teamwork.
- Maintained cleanliness and organization of tables, counters, and dining area throughout service.
- Conducted inventory checks on dining supplies, such as linens, cutlery, and glassware.
F&B Associate
The Park Hotel Hyderabad
HYDERABAD
02.2020 - 03.2021
- Took accurate food and drink orders, utilizing a point-of-sale system for efficiency.
- Enhanced dining experience through attentive service, creating a positive impression, and encouraging repeat visits.
- Monitored the dining area to address any guest needs or requests promptly.
- Collaborated with team members to ensure a seamless service experience for all guests.
- Processed payments from guests, including cash, credit cards, and vouchers.
Education
BHMCT - HOTEL MANAGEMENT -
PIONEER INSTITUTE OF HOTEL MANAGEMENT
HYDERABAD, INDIA01-2019
High School Diploma -
SVJ JUNIOR COLLEGE
KAVITI01-2016
Skills
- Food safety compliance
- Reservation scheduling
- Cash handling
- MICROS system
- Familiarity with restaurant equipment
- Proactive approach
- Event coordination
- Food and beverage recommendations
- product knowledge
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Advanced (C1)
C1
Timeline
Team Lead
THE COFFEE ADDRESS
12.2024 - Current
F&B Associate
RADISSON BLU HOTEL
12.2023 - 12.2024
F&B Associate
The Park Hotel Hyderabad
02.2020 - 03.2021
BHMCT - HOTEL MANAGEMENT -
PIONEER INSTITUTE OF HOTEL MANAGEMENT
High School Diploma -
SVJ JUNIOR COLLEGE
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