Satish Ambale
Bangalore
Summary
Accomplished technology Director with extensive experience in IT infrastructure oversight, operations management, and application support. Proven track record in leading global teams to drive strategic transformation and operational efficiency, notably reducing costs through managed service models and automation. Expertise in DevOps, Site Reliability Engineering, and cloud modernization, with a strong focus on customer experience and stakeholder collaboration. Demonstrated success in managing SLAs, SLOs, and SLIs to enhance product maturity and resilience. Skilled in vendor management, contract management, and talent development to support organizational growth. Career goals include further advancing automation initiatives and enhancing scalability within technology environments.
Overview
33
33
years of professional experience
Work History
Technology Director
Wells Fargo International
Bengaluru
02.2023 - Current
- Communicated complex technical information in clear, easy-to-understand ways, aiding swift resolution of service user issues.
- Managed and implemented major IT improvement programmes for enhanced technical capabilities.
- Collaborated with department heads to streamline workflow processes through tailored IT solutions.
- Enhanced customer service platforms through the implementation of AI and machine learning technologies, improving response times and satisfaction rates.
- Spearheaded digital transformation projects, significantly enhancing operational processes and customer engagement platforms.
- Promoted a culture of innovation within the technology department, encouraging creativity and the exploration of new ideas.
- Led strategic planning and implementation of cutting-edge technology solutions to drive organisational growth and efficiency.
- Championed corporate social responsibility initiatives, contributing significantly to local community projects and enhancing company reputation.
- Spearheaded corporate social responsibility programmes, promoting community engagement and environmental sustainability.
- Selected and mentored senior staff, creating successful leadership team.
- Cultivated a culture of continuous improvement, encouraging innovation and the pursuit of excellence among team members.
Vice President, Core Engineering
Application Support
Bangalore, India
01.2015 - 02.2023
- In 2015, I was entrusted to form an unified production management service for the entire firm, spanning front, middle and back-office business applications along with core infrastructure like Cloud, Storage, Database and Monitoring Platforms.
- With an 800+ strong team with a matrix of employees, in-house and vendor consultants in a multi-year, multi-vendor managed services model, I set into motion a consolidated service team that is global and best in class.
- This team is responsible for managing Global Production Operating Environment for users, systems and applications and driving next generation approach to running scalable production management services.
- Pillars included are Technology Client Services, AppBank Operations, Platform Services, BCP Engineering, Production Control and Enterprise User Onboarding.
- Each of the pillars collectively drive improving operational excellence, enhancing client experience, enabling the firm’s location strategy (including Regional HQs, Hub Office, Acquisitions, divestitures) and driving continuous transformation to manage/reduce risk and improving overall efficiency.
- Some of the key specialties include technology management, service strategy, operations & people maturity, delivery excellence & customer experience, service integration, business analysis, offshoring, outsourcing, business process management, vendor management, contract negotiations, business continuity management and situation management.
Vice President, Technology Infrastructure
Goldman Sachs
Bangalore, India
01.2010 - 01.2015
- After stabilizing the Global Client Services space, I diversified to lead Platform Services within Goldman bannered as Global Systems Operations (Infrastructure components).
- This encompassed Services Engineering, Application Management and Mission Control Operations.
- I also managed Cloud and Virtualization lifecycle of the plant.
- Similar to fragmented client services function, Platform services functions were also running in silos across geographies.
- I leveraged rich experience of integrating the client services into a global model in conceptualizing, designing and integrating technical services operations spanning support services, provisioning services and monitoring & maintenance services with over 400+ global system administrators.
Vice President, Technology Infrastructure
Goldman Sachs
Bangalore, India
01.2004 - 01.2010
- For the first 6 years from the day of captive inception, headed Global Client Services organization with responsibility of building and owning service operations of global end user computing across all the business divisions spanning North Americas, EMEA, Asia Pacific and Japan, driving delivery excellence from the vendor partners, vendor management, budget management including both CAPEX & OPEX, equipment sourcing & procurement from OEM’s and external vendors, cost optimization on outsourcing, innovation, transformation and value adds.
- I had a challenge of dealing with multiple end-user computing services spread across 19 different locations.
- I played a pivotal role in conceptualizing, designing and executing an integrated approach for a unified 2-City Global Client Services function into a follow-the-sun-model.
- I was instrumental in identifying high potential cost rationalization and control in diversifying vendors with a clear departure from traditional outsourcing model to open book pricing, resulting in direct cost savings of few million dollars annually and effective control over Quality of Service (QoS).
Assistant Manager - Global Operations Centre
Phoenix Global Solutions
Multiple Regions/Location
01.1993 - 01.2004
- Having spent my formative years from 1993 to 1999 in technology support, systems integration and network solutions & services, I had a seamless transition into remote infrastructure management business.
- I was the key in conceptualizing and executing Global Operations Center strategy at Phoenix Global Solutions (1999-2004) for Phoenix Life Insurance (USA), encompassing build-operate-transfer (BOT) of end user computing, server management, messaging platform support & IT security operations into the offshore captive center.
Education
Bachelor of Business Administration -
Dr. C.V. Raman University
Polytechnic Diploma - Computer Science & Engineering
Karnataka Polytechnic Board
Skills
- Process Optimisation & People Management
- SLA, SLO, SLI management
- Programme Management
- Contract Negotiations
- Cloud & IT service Operations
- Automation & Transformation
- Budget and Cost Control
- Engineering Operations
- Incident, problem, and change management
- Vendor management
- Effective communication
- Strategic thinking & Technical leadership
- Vendor relationship management
- Budget management
- Artificial intelligence understanding
Websites, Portfolios and Profiles
http://linkedin.com/in/satish-ambale-03358624/
Timeline
Technology Director
Wells Fargo International
02.2023 - Current
Vice President, Core Engineering
Application Support
01.2015 - 02.2023
Vice President, Technology Infrastructure
Goldman Sachs
01.2010 - 01.2015
Vice President, Technology Infrastructure
Goldman Sachs
01.2004 - 01.2010
Assistant Manager - Global Operations Centre
Phoenix Global Solutions
01.1993 - 01.2004
Bachelor of Business Administration -
Dr. C.V. Raman University
Polytechnic Diploma - Computer Science & Engineering
Karnataka Polytechnic Board